Store Manager - Dandenong, VIC

At Resmed, our stores are more than retail environments. They are places where customers receive support, guidance, and solutions that can improve their sleep, health, and quality of life. As Store Manager - Dandenong, you will lead a high-performing team, balance commercial success with exceptional customer care, and create an environment where both customers and employees thrive. This is an opportunity to take ownership of a growing business, build meaningful healthcare partnerships, and make a genuine impact in your local community.

• →Lead and develop a customer-focused team, creating a culture that delivers exceptional service and positive customer outcomes.
• →Coach, motivate, and support team members to achieve individual and store goals while building capability and confidence.
• →Drive sales performance and deliver key business objectives through effective leadership, planning, and execution.
• →Build strong relationships with Sleep Physicians, GPs, Sleep Laboratories, and allied health professionals to support customer care and business growth.
• →Manage store operations including rostering, recruitment, leave management, and workforce planning to meet customer demand.
• →Oversee stock control, inventory management, and merchandising standards to ensure an efficient and well-presented store environment.
• →Collaborate with internal teams and fellow Store Managers to share insights, improve performance, and deliver a consistent customer experience.
• →Maintain high operational standards and compliance within a regulated healthcare environment.
  

• Experience leading a retail, healthcare, or customer-focused team with accountability for business performance.
• Proven success developing, coaching, and motivating team members to achieve strong results.
• Ability to balance commercial objectives with outstanding customer service.
• Strong communication and relationship-building skills with customers, team members, and external stakeholders.
• Experience managing store operations, staffing, and day-to-day business priorities.
• Confidence leading through change and adapting to evolving business needs.
  

• Experience within healthcare, pharmacy, medical retail, or another regulated environment.
• Experience managing training, development, and performance improvement initiatives.
• Existing relationships or experience working with healthcare professionals and referral networks.
  

• Customer-First Mindset — You focus on understanding customer needs and creating positive experiences that build trust and loyalty.
• People Developer — You enjoy helping others grow and create an environment where people perform at their best.
• Ownership Mentality — You take responsibility for outcomes and follow through on commitments.
• Adaptable Leader — You remain calm and effective during change and help others navigate uncertainty with confidence.
• Relationship Builder — You build genuine connections that strengthen collaboration and deliver better outcomes.
• Continuous Improvement Focus — You look for practical ways to improve performance, processes, and customer experiences.