Service Development Manager – AI Data Structuring & Readiness

About Our Team

Platform Operations (Platform Ops) is a fast-growing team within Data Operations, focused on powering the next-generation Research Data Platform built on data mesh principles.

Our team enables scalable, high-quality data services that support key Elsevier products such as Scopus, LeapSpace, SciVal, Reaxys, and other leading research solutions used globally.

We operate at the intersection of data engineering, platform services, and supplier ecosystem management, ensuring that data products are reliable, governed, and continuously improving.

Data Modeling is a senior technical leader within the Data Operations function, responsible for defining and advancing structured data models, semantic frameworks, and scalable AI-enabled processing workflows. This role sets technical standards for data modeling, Knowledge Graph development, and LLM operationalization across Data Operations. The position ensures that complex business, product, and operational requirements are translated into governed, production-ready data structures and interoperable processing pipelines.

• Define and govern logical data modeling standards across Data Operations.

• Design and maintain scalable data models supporting high-volume data processing and enrichment workflows.

• Establish canonical data principles to ensure consistency, interoperability, and governance alignment.

• Define normalization standards, transformation logic, and metadata structures for structured content ecosystems.

• Drive adoption of reusable, extensible, and future-ready modeling frameworks.

• Lead the design and evolution of semantic data models supporting Knowledge Graph initiatives.

• Define entity-relationship frameworks, ontology-aligned structures, and semantic linking strategies.

• Apply Linked Data and RDF principles to enhance contextual data relationships and interoperability.

• Provide technical leadership in integrating Knowledge Graph models within operational data workflows.

• Guide semantic enrichment strategies to improve discoverability, entity resolution, and downstream AI applications.

• Lead comprehensive technical specification writing for complex data processing, enrichment, transformation, and semantic modeling initiatives.

• Translate business and product requirements into structured data definitions, schema designs (XSD, JSON Schema), mapping rules, and validation frameworks.

• Establish traceability between business requirements, technical specifications, and operational implementation.

• Define documentation standards and best practices for data modeling and workflow design.

• Architect and optimize end-to-end data and content processing workflows, including ingestion, enrichment, semantic tagging, validation, transformation, and structured output delivery.

• Define validation checkpoints, quality control mechanisms, and risk mitigation controls within operational pipelines.

• Improve operational throughput, automation maturity, and scalability.

• Establish structured testing strategies (unit, integration, regression) for complex transformations.

• Standardize workflow frameworks to enhance operational resilience and performance consistency.

• Partner with Product, Engineering, and Operations leadership to align structured data and semantic frameworks with long-term strategic objectives.

• Conduct impact assessments for new data models, workflow enhancements, enrichment initiatives, and system integrations.

• Act as the senior technical advisor for complex data, Knowledge Graph, and AI enablement initiatives.

• Influence roadmap decisions related to structured data, semantic intelligence, and automation strategy.

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Engineering, or related field.

• 8–12+ years of experience in data modeling, structured data processing, semantic modeling, or large-scale data operations environments.

• Strong expertise in content processing, enrichment workflows, metadata management, or structured data ecosystems.

• Demonstrated experience leading Knowledge Graph and semantic data modeling initiatives.

• Proven excellence in technical specification writing and workflow design governance.

• Experience operationalizing AI or LLM-driven solutions in production data environments preferred.

• Advanced SQL and relational data design

• XML schema design (XSD)

• JSON schema development and transformation logic

• XML/HTML5 structured content modeling

• Linked Data / RDF principles

• Knowledge Graph concepts, ontology modeling, and semantic data structures

• Data normalization, taxonomy design, and metadata governance

• Strong understanding of structured content processing techniques

• End-to-end workflow architecture and process optimization

• Data validation, transformation, and quality governance frameworks

• API integration and interoperability patterns

• Data modeling and documentation tools

• Strong understanding of GenAI and LLM technologies

• Experience integrating LLM-driven capabilities within structured operational workflows

• Familiarity with Retrieval-Augmented Generation (RAG) concepts

• Awareness of vector databases, embeddings, and semantic retrieval frameworks

• Strategic systems-thinking and advanced problem-solving capability

• Technical authority in structured data and semantic frameworks

• Exceptional technical documentation and specification leadership

• Strong cross-functional influencing and advisory skills

• Governance-driven mindset with operational excellence focus

• Innovation-oriented with practical AI application perspective

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Group Health Insurance Policy (covering self and family)

• Group Life insurance/accident policy

• Generous long-service awards

• New Baby gift

• Subsidized food provided (applies to India- Chennai)

• Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave

• Free Transport provided to and from the office (applies to India-Chennai)

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