Head of Intelligence, Consumer

Create your best future and join Consumer Data, Digital & AI (DDAI) as Head of Intelligence, Consumer. 

The Head of Intelligence, Consumer is the senior business and intelligence leader responsible for turning Consumer data, analytics and decision support into measurable customer and business outcomes. The role sets the intelligence direction across Everyday Banking and Deposits, Home Lending, Consumer Finance, and Retail Banking and COO, ensuring priority business questions are translated into trusted insights, intelligence products and actions.

This role has direct leadership accountability for Consumer Data and Intelligence teams aligned to each Delivery Unit. It combines enterprise intelligence leadership with divisional accountability for demand shaping, prioritisation, stakeholder alignment and end-to-end orchestration of intelligence outcomes, while working closely with Data, AI, Customer Engagement, Technology and Risk leaders.

This role will define and execute the Consumer Intelligence strategy, priorities and roadmap, leading the Consumer Data and Intelligence teams to deliver against Consumer and enterprise DDAI outcomes. It will translate priority business questions into reusable intelligence products, trusted measures, proactive insights and decision support, shifting the organisation from retrospective reporting to predictive, action-oriented intelligence embedded in business rhythms and customer journeys. Working closely with Customer Engagement, Data and AI leaders, the role will enable personalised engagement, decisioning and journey orchestration through trusted data, machine learning and agentic capabilities. It will also own value realisation, adoption and performance across the Consumer Intelligence portfolio, while building a high-performing leadership community and strengthening analytical, commercial and product capability across Consumer.

The Data, Digital & AI (DDAI) function defines and executes the division’s data, digital and AI strategy, partnering with business leaders to unlock value through trusted data, advanced analytics, responsible AI and modern digital capabilities. The team enables better decisions and customer outcomes while maintaining strong risk and regulatory standards.

Within Consumer DDAI, the Intelligence function aligns Delivery Unit demand, persistent multidisciplinary squads and shared practices into one delivery system. The Head of Intelligence, Consumer leads the Data and Intelligence teams for Everyday Banking and Deposits, Home Lending, Consumer Finance, and Retail Banking and COO, and partners with the Heads of Data, AI and Customer Engagement to connect insight through to action.

• Extensive experience leading data, analytics, intelligence or decision-support functions in a large, complex organisation.
• Proven record translating business strategy and commercial priorities into an executable analytics portfolio and measurable outcomes.
• Experience leading senior stakeholders and multidisciplinary teams in a regulated environment.
• Deep understanding of business intelligence, advanced analytics, performance measurement, decisioning and the use of AI/ML to improve decisions.
• Strong product and portfolio discipline, including prioritisation, adoption, value tracking and management of delivery dependencies.
• Ability to frame complex business questions, establish trusted measures and turn analysis into clear decisions and actions.
• Recognised enterprise leader able to influence Consumer executives, Delivery Unit leaders, Technology, Data, AI, Risk and frontline stakeholders.
• Strong communication and storytelling skills, with the ability to make complex intelligence clear, relevant and actionable.
• Comfortable operating in ambiguity and balancing long-term capability building with near-term business outcomes