Sales Associate

As Sales Associate, you will enjoy a position that offers exposure to a broad range of commercial activities and customer interaction, providing functional support within a collaborative team environment. You will in turn have access to a wide array of learning and career opportunities for further growth and development within the sales team or other desired functions.

Market Knowledge & Research

• Build and maintain a country file for each country containing key market knowledge required to maintain and grow the business.
• Develop knowledge of the relevant brands in the market and their products including their unique selling points, usage and differences to your portfolio.
• Upload and ensure the accuracy of customer in-market sales data and the filing of all important customer information.
• Analyse customer in-market sales data to report on performance vs. target and highlight gaps in performance. 

Sales Export Management

• Prepare and maintain customer profiles including business parameters, pricing, product portfolio and compliance.
• Prepare for and track the registration of products in markets where required.
• Prepare export / demand forecasts for customers based on customer in-market sales and inventory data.
• Coordinate and drive the sales order process internally end to end ensuring shipment on time to customers.
• Facilitate in dispatching trade marketing materials required as part of regular customer shipments.

Customer Service & Follow Up

• Following up with customers to obtain all necessary in-market sales information and other required reports.
• Follow through on customer and consumer complaints ensuring timely responses.
• Arrange and dispatch product samples to/from clients for testing or listing.
• Provide customers with regular updates on order status, finances, demand forecasts and performance.

Finance and Control

• Manage payment terms and follow through on the settlement and compliance of customers to those terms to ensure all instruments are in place for orders. 
• Book, process and reconcile debit notes against advertising and promotion budgets.
• Support in updating and adjusting pricing structures based on inputs from the sales team.
• Ensure invoicing and vendor accounts are reconciled, and all dues are paid or received from customers.

• A bachelor’s degree in sales, marketing, business administration, finance or relevant field

• Minimum entry level experience of up to 2 years with any knowledge gained in Sales or Marketing, Export or Supply Chain, Customer Service, Finance and Procurement would be an advantage.

• Market analysis & insights
• International shipping & logistics
• Regulatory compliance
• Inventory management & demand forecasting
• Effective customer communication
• Basic financial instruments
• Data analytics and reporting
• Advanced Computer Skills

• Attention to Detail
• Action Orientated
• Customer Service Orientation
• Verbal and Written communication
• Building the brand
• Monitoring and Measuring

• Not required

• Malta based