Spa Assistant Manager -Full-Time - Maryland

 

The Spa Assistant Manager plays a key leadership role in delivering exceptional wellness experiences at Live! Casino & Hotel by supporting the day‑to‑day operations of the spa. As a partner to the Spa Manager, you help ensure every guest interaction reflects the highest standards of service, professionalism, and care, creating a relaxing and seamless environment from arrival through departure. Your ability to lead by example, support team performance, and maintain operational excellence ensures that the spa operates efficiently while consistently exceeding guest expectations. By balancing guest service, staff development, and administrative oversight, you help create an organized, high‑performing environment that promotes both team engagement and guest satisfaction.

 

• Support the Spa Manager in managing daily spa operations, ensuring service excellence at every touchpoint.
• Assist with overseeing front desk responsibilities, including guest check-ins/outs, appointment scheduling, and payments.
• Resolve minor guest issues or complaints and escalate complex matters to the Spa Manager as needed.
• Maintain thorough knowledge of spa services, promotions, products, and policies to effectively communicate with guests and team members.
• Monitor guest satisfaction and contribute ideas to enhance the overall spa experience.

• Serve as a supervisor on duty when the Spa Manager is not present.
• Provide training and support to front desk and service team members.
• Communicate daily expectations, service goals, and updates to the team.
• Help coordinate shift coverage and staff schedules.
• Contribute to staff communication and record-keeping (e.g., logbook, memos).

• Assist with supply ordering and inventory control; ensure retail and operational areas are properly stocked.
• Maintain facility readiness, including cleanliness, safety, and functionality of all spaces and equipment.
• Process daily sales reports, reconcile payments, and assist in monitoring financial transactions.
• Support marketing initiatives and promotional efforts as directed by the Spa Manager.
• Ensure adherence to spa policies, procedures, and company standards.
• Represent the spa at community events when needed.
• Other duties as assigned.

• Strong customer service and interpersonal skills.
• Leadership ability with a collaborative, hands-on approach.
• Detail-oriented, highly organized, and proactive problem solver.
• Comfortable handling money and processing transactions.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks efficiently and calmly under pressure.
• Familiarity with spa booking systems and standard office software.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

• Ability to stand and walk for extended periods and lift up to 25 lbs.
• Occasional bending, lifting, and reaching required.
• May be exposed to noise and mechanical hazards.
• Must be able to operate a computer, calculator, phone, and office supplies.

• High School Diploma or General Education Degree required.
• College coursework or degree in Hospitality, Business, or a related field preferred.
• 2+ years of customer service or spa/hospitality experience required.
• Knowledge of spa services and luxury service standards is preferred.
• Previous experience in a supervisory or leadership role is a plus.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.