Consumption Services Specialist (CSS) with German

The Consumption Services Specialist (CSS) is accountable for the End-to-End Success of the HPE GreenLake Delivery Lifecycle. Actively Manage the deal implementation planning and communications, deal implementation and change request process. Provide direction and guidance to HPE delivery teams throughout HPE GreenLake delivery. Manage the Total Customer Experience and standard and complex change orders as well.

• Take ownership of the end-to-end success of the HPE GreenLake delivery lifecycle for your assigned deals
• Lead the handover meeting between Sales/Pursuit and Delivery and make sure the Deal Handover Checklist and technology-specific checklists are complete
• Review and understand contract documents (e.g., MSA, SOW, Exhibits) and explain deal scope, processes and customer entitlements to the teams involved
• Create an end-to-end deal implementation plan, including required resources and schedule
• Plan and host kick-off meetings with Solution Architects, Sales, Customer Success Managers, HPE Financial Services, Account Support Managers and partners
• Ensure contracts are set up accurately and on time in Compass and SAP/S4, with all documents stored on the WW GreenLake Delivery SharePoint
• Be accountable for hardware and metering script installation, HPE GreenLake Billing Manager configuration and GreenLake Central onboarding
• Oversee on-site implementation in close collaboration with the Implementation Project Manager and complete the system hand-off to the customer
• Manage standard and complex change orders from approval through implementation and contract update
• Provide guidance and direction to HPE delivery teams throughout the GreenLake delivery
• Build and maintain strong customer relationships, including in a remote environment
• Support pre-sales activities when needed

• Bachelor’s or Master’s degree, or an equivalent combination of education and experience
• 4+ years of experience in process or project management
• ITIL Foundation certification and/or ITSM experience
• Fluent German and English, both written and verbal
• Experience working in multicultural, cross-country environments is a plus
• Clear, concise and persuasive communication for different audiences, including at executive level, and strong active listening skills
• Strong analytical and problem-solving skills, with the ability to define and implement corrective action plans
• Consultative approach and negotiation skills
• Ability to build trusted customer relationships remotely

• Strong knowledge of the HPE portfolio and HPE GreenLake processes (including completion of the relevant trainings)
• Experience with, or willingness to quickly learn, HPE GreenLake Billing Manager and GreenLake Central
• Knowledge of Compass and SAP/S4 (contract setup) and PSA (deliverables and project assignment)
• Familiarity with the HPE GreenLake Service Delivery Guide (SDG)
• Business acumen and finance skills
• Advanced knowledge of the MS Office package

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Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

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