Service Administrator - Fire Alarm

The Hiller Companies, LLC has an immediate opening for Service Administrator.  If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world.  Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States.  With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.  Our team remains laser-focused on one goal - making the world a safer place.

• →Receive overflow service calls coming into service coordinators to provide a better customer experience for our valued customers.
• →Providing backup to service coordinators for scheduling services.
• →Reviewing all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.
• →Efficiently manage and complete service tasks, collaborating closely with service coordinators to ensure smooth operations.
• →Maintain and process inspection documentation as required during the job completion process.
• →Assisting Service Manager in tracking and addressing all jobs that are reopened due to missing information.
• →Aid Service Coordinators in the processing of PO’s and ordering materials as needed.
• →Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)
• →Serve as the point of contact for all 3^rd party portals (IROL, etc.)
• →Ensure work order extensions are requested in customer portals as required.
• →Assist with customer set up needs as needed.
• →Send proforma invoices to customers that require this so that a purchase order can be issued.
• →Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.
• →Complete special projects as required.
• →Offer suggestions and solutions on improving efficiency of general procedures.
• →Assist with sending out quotes for existing customers that need a current quote to issue a purchase order for the service.
• →Assist with research and updating quotes for existing house customers.
• →Develop positive and ongoing relationships with customers and team members.
• →Other duties as assigned.  

• High School Diploma/GED, required.
• Some college preferred
• 2+ years’ experience of customer service experience is required.
• Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.
• Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.
• Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.
• Strong record-keeping, analytical skills, time management, and job prioritization skills.
• Remarkable organizational skills and attention to detail.
• Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.