Field Support Technician (Journeyman)

DecisionPoint seeks four Field Support Technicians to provide hands-on technical support for the USMEPCOM ENLIST program. These positions support network connectivity, telecommunications, structured cabling, end-user equipment, remote locations, site surveys, equipment installations, facility relocations, and outage recovery. 

Field Support Technicians diagnose and resolve incidents remotely and on site, execute approved installation and recovery procedures, and coordinate with the Service Desk, Field Operations Lead, engineering teams, local IT service providers, telecommunications carriers, vendors, and Government personnel. Technicians also maintain accurate trouble tickets, equipment records, site documentation, and service-restoration evidence. 

These positions are remote or field-based when not providing on-site support. Chicago-area candidates are preferred; however, technicians may be assigned to support USMEPCOM Headquarters, Military Entrance Processing Stations (MEPS), Remote Processing Substations, COOP facilities, and other locations within the USMEPCOM area of responsibility. Travel and participation in an on-call support rotation are required. 

Candidates must meet all of the following requirements: 

• →Active Secret clearance or higher. 

• →Associate’s degree in information technology, networking, telecommunications, or a related field, or equivalent professional experience where permitted by the applicable labor category. 

• →Minimum of four years of relevant experience providing IT field support, network support, telecommunications support, structured cabling, equipment installation, or related technical services. 

• →Ability to meet applicable DoDM 8140.03 qualification requirements for the assigned work role. 

• →Experience troubleshooting network connectivity, end-user devices, telecommunications equipment, or related IT infrastructure. 

• →Experience installing, maintaining, or troubleshooting structured cabling and network-connected equipment. 

• →Ability to follow technical diagrams, installation plans, rack layouts, cabling documentation, and approved recovery procedures. 

• →Ability to maintain accurate trouble tickets, equipment records, incident notes, and technical documentation. 

• →Ability to participate in an on-call rotation and provide after-hours incident support when required. 

• →Ability to travel and provide hands-on support at geographically dispersed USMEPCOM and MEPS locations. 

• →Strong customer-service, communication, organizational, and problem-solving skills. 

The following qualifications are preferred but are not required: 

• CompTIA A+ certification. 

• CompTIA Network+ certification. 

• Cisco Certified Network Associate certification. 

• BICSI cabling or telecommunications certification. 

• CompTIA Security+ or another certification aligned with the assigned DoDM 8140.03 work role. 

• Experience supporting federal or Department of Defense IT environments. 

• Experience providing field support across geographically dispersed enterprise locations. 

• Experience supporting SEV 1 or SEV 2 outage-response and service-restoration activities. 

• Experience using ServiceNow or another enterprise IT service-management platform. 

• Hands-on experience installing, terminating, testing, labeling, and troubleshooting copper and fiber-optic cabling. 

• Experience supporting routers, switches, circuits, firewalls, VPNs, wireless devices, and remote-network connections. 

• Experience supporting VoIP, telecommunications circuits, mobile devices, or unified communications equipment. 

• Experience conducting site surveys or supporting facility relocations, technology refreshes, or network cutovers. 

• Experience supporting COOP exercises, disaster recovery, or mission-continuity activities. 

• Familiarity with DISA Security Technical Implementation Guides and secure device-configuration requirements. 

• Experience maintaining equipment inventories, as-built diagrams, rack layouts, and site-specific configuration documentation. 

• Hands-on technical troubleshooting and problem isolation. 

• Network, telecommunications, cabling, and end-user device support. 

• Incident response and service restoration. 

• Safe and organized field-work practices. 

• Accurate ticket, equipment, and configuration documentation. 

• Ability to follow established technical and escalation procedures. 

• Clear communication with users, technicians, engineers, and Government stakeholders. 

• Ability to work independently at remote or field locations. 

• Ability to manage multiple incidents and changing priorities. 

• Strong attention to detail and consistent follow-through. 

• Commitment to customer service, mission readiness, and reliable technical support. 

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.