Info System Support Specialist - Radio Operations

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The Office of Information Technology’s Radio Operations is seeking an Information System Support Specialist I to work primarily in the Installation Facility. Join us in maintaining our high standards in our daily vehicle UPFIT operation. The Radio Services Team supports several State of Maine Agencies with Two-Way radio communications, Design, specification of emergency equipment, and Upfit of the State’s Public Safety Vehicles. You will work with a dynamic team of highly talented staff supporting all daily operations. Work may involve frequent communications with multiple agencies, and the ability to collaborate in a team environment is critical to this role.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:  

• Practice Customer-focus, ensuring that our customers are heard and their needs are met. 
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders. 
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. 
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors

Information System Support Specialist I is responsible for Technical Services in daily radio operations and vehicle UpFit. Work is performed under limited supervision.

You will have an opportunity to participate in all phases of support, design, specification, and building of several State of Maine Public Safety Vehicles. You will be exposed to several platforms and face different challenges daily. This position is in Augusta.

You will be a member of a team providing support for several State of Maine agencies, including the Department of Public Safety, Inland Fisheries and Wildlife, Department of Marine Resources, Department of Conservation, Corrections, and Department of Transportation, to mention a few.   You will be building public safety vehicles, researching new UpFit equipment and tools, working with managing inventory, prepping UpFit build kits, testing radios, etc.

• Knowledge and ability to perform vehicle UpFit tasks such as installing emergency light packages, RF Radios, cell phone boosters, Centcom Configerations, etc. 
• Knowledge of Automotive electronics is required as well as the ability to disassemble a vehicle for installation purposes.

A high school diploma or general equivalency AND demonstrated experience in end user IT support.

• Experience designing and building Public Safety Vehicles and supporting LMR Trunked Network systems. Experience with the State Agency vehicles we work with, two-way communications systems, and test equipment will also be considered.
  

Please submit a cover letter along with a current resume and three (3) professional references. 

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.  

Benefits of working for the State of Maine: 

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: 

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.  

• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.   

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.  

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).  

• Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.   

• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.  

• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.  

• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.  

• Living Resources Program – Navigate challenging work and life situations with our employee assistance program. 

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.   

• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.  

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.   

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. 

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.  

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.  

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. 

Thinking about applying? 

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. 

If you require a paper application, please download and print one HERE 

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