Director of Property Operations

Design and implement the property management operating model, identifying opportunities and building systems, policies, and processes that support company growth.

Develop standardized operating procedures across leasing, maintenance, resident experience, compliance, vendor management, collections, reporting, and turnover management.

Evaluate, select, and implement core technology systems, including property management software, work order systems, resident communication tools, and reporting infrastructure.

Establish KPIs and operating cadences that create consistent visibility and accountability across the portfolio.

Develop budgeting, forecasting, and variance review processes.

Implement internal controls, approval frameworks, and financial accountability measures.

Create scalable onboarding and property transition procedures to support future portfolio growth.

Lead day-to-day property management operations across the multifamily portfolio.

Drive occupancy, collections, resident retention, revenue growth, and NOI performance.

Oversee maintenance operations, preventative maintenance programs, capital project coordination, and vendor performance.

Ensure compliance with applicable regulatory requirements, including fair housing and local landlord-tenant laws.

Manage leasing operations and revenue optimization strategies in collaboration with ownership and executive leadership.

Resolve escalated resident matters with professionalism and sound judgment.

Collaborate with hospitality leadership to develop and maintain a differentiated, service-oriented resident experience.

Recruit, hire, train, and lead property management and operational teams.

Define organizational structure and staffing strategies as the platform scales.

Establish performance expectations, accountability measures, and operational benchmarks.

Build a high-performing culture centered on ownership, excellence, responsiveness, and professionalism.

Mentor and develop emerging operational talent.

Serve as a trusted operational partner to executive leadership and ownership.

Deliver clear, concise, executive-level financial and operational reporting.

Participate in acquisition underwriting, property transitions, and portfolio growth planning.

Provide strategic input on scaling operations, staffing, technology, and operational investments.

Develop scalable processes that allow new assets, teams, and service lines to be integrated efficiently without compromising operational performance or the resident experience.

Build and maintain strong relationships with ownership groups, lenders, vendors, and institutional stakeholders.

Experience overseeing Class A or luxury multifamily portfolios with a hospitality-minded approach to resident experience.

Experience with property management software selection, implementation, or platform migrations.

Exposure to lease-up, value-add, or adaptive reuse strategies.

Professional certifications such as CPM, CAM, or equivalent.

Entrepreneurial: Energized by building something new and comfortable navigating ambiguity in a growing organization.

Hands-On: Willing to roll up their sleeves, solve problems, and remain actively involved in day-to-day operations.

Strategic: Able to develop long-term strategies while executing effectively at the property level.

Financially Driven: Understands how operational decisions impact asset performance, profitability, and NOI.

Accountable: Takes ownership of outcomes, follows through on commitments, and consistently delivers results.

Growth-Oriented: Excited by the opportunity to establish a strong operational foundation and continue scaling the portfolio and platform.