Oracle Utilities Field Service Solution Architect

Apex IT is a global consulting firm that provides award-winning services to transform customer, employee, and student experiences. Our Salesforce and Oracle experts understand the transformative power of Salesforce and Oracle platforms in driving business growth and success. We guide businesses through the entire Salesforce implementation process, from planning and configuration to customization and integration. We provide end-to-end consulting, implementation, and migration services for Oracle Cloud applications. Whether it's Oracle CX, HCM, ERP, SCM, or EPM, our experts help businesses leverage the power of the cloud to enhance agility, scalability, and cost-efficiency. 

In addition to consulting, our digital marketing agency, Apex Theorem, focuses on driving digital transformation. Our Marketing Acceleration Advisors create proprietary, results-driven solutions that increase lead conversion, enhance customer engagement, and drive revenue growth.

With our headquarters in the US and a strong business unit in India, we are excited to begin expanding into Colombia. This expansion will allow us to leverage Colombia's growing tech talent pool, strengthening our capabilities and positioning us for an even greater impact. 

The Oracle Utilities Field Service Solution Architect leads the design and implementation of Oracle Field Service solutions for electric, gas, and water utility organizations. The ideal candidate will possess deep knowledge of utility field operations, including metering, service orders, outage response, inspections, and customer service processes. This role will partner with utility business leaders, operations teams, and IT stakeholders to deliver integrated Oracle solutions that improve workforce efficiency, customer experience, and operational performance.

• Lead the architecture, design, and delivery of Oracle Field Service solutions for electric, gas, and water utility clients.
• Facilitate discovery workshops with utility business stakeholders to define requirements, business processes, and transformation objectives.
• Design end-to-end field service solutions supporting utility operations, including:
• Meter installation, exchange, and maintenance
• Service connections and disconnections
• Outage response and restoration
• Field inspections and compliance activities
• Work order and asset maintenance processes
• Develop solution architectures that integrate Oracle Field Service with Oracle Utilities applications, including CC&B, C2M, MDM, WAM, and Outage Management solutions.
• Serve as the primary advisor to utility operations leaders, field service managers, dispatch teams, and executive stakeholders throughout project delivery.
• Lead business process assessments and recommend best practices for scheduling, routing, workforce utilization, customer appointment management, and mobile workforce enablement.
• Define integration, data migration, and technical architecture strategies to support enterprise utility ecosystems.
• Collaborate with project managers, functional consultants, developers, and client teams to ensure successful solution delivery.
• Provide leadership during solution design reviews, architecture governance sessions, testing activities, and production deployments.
• Support business development efforts by participating in client presentations, solution demonstrations, proposal responses, and project estimation activities.
• Identify opportunities to improve operational performance, customer service, field productivity, and regulatory compliance through Oracle technology solutions.

• →Stay up to date on Oracle updates, certifications, and industry trends.
• →Contribute to internal knowledge base and reusable solution assets.
• →Provide architectural leadership on multiple client engagements simultaneously.
• →Participate in staffing, interviewing, and onboarding of new consultants when required.
• →Review and validate project deliverables to ensure architectural consistency and quality.

• →May assist with training members of the technical staff.
• →May conduct interviews.
• →Assigns duties and responsibilities and oversees workflow of project staff.
• →May conduct project performance evaluations that are timely and constructive.

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly across business and IT.
• Ability to work independently and collaboratively across teams.
• Detail-oriented with a focus on system accuracy and reliability.
• Integrity & Trustworthiness: Demonstrates honesty, transparency, and ethical decision-making.
• Executive Presence: Confident and professional demeanor, capable of commanding respect in high-level discussions.
• Emotional Intelligence: Strong self-awareness, resilience, and the ability to navigate complex interpersonal dynamics.
• Exceptional ability to manage and resolve conflicts effectively while maintaining positive relationships.
• Strategic Decision-Making: Balances the needs of the company, customers, and partners to drive long-term success.
• Relationship Building: Proven ability to foster and maintain strong professional connections.
• Flexible and responsive to changing business needs and priorities.
• Follow-Through & Accountability: Ensures tasks are completed efficiently with attention to detail.
• Team Player: Works collaboratively across teams to achieve shared goals.
• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.
• Skilled in Microsoft Office Suite and related business software.

The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required.

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting, lifting, and/or driving.

• Full time work during Apex IT business hours and, at times, outside of business hours, if required.

• Bachelor’s degree in Computer Science, Information Systems, or related field.

• 8+ years of Oracle Field Service experience, including multiple implementations for electric, gas, or water utilities.
• Deep understanding of Oracle Utilities applications, utility operations, metering, outage management, customer service, and service-order management required.

• Strong understanding of cloud architecture, service delivery, and Oracle Cloud Infrastructure (OCI).
• Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs, and system integration tools.

• Oracle certifications (e.g., Oracle CX Service Cloud, Oracle Field Service Cloud).
• Experience with ITIL practices and change management.
• Knowledge of other Oracle CX or ERP modules is a plus.
• Familiarity with mobile field service device configurations and support.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

• Paid Time Off, Paid Sick Leave, Paid Holidays
• Flexible Scheduling
• Remote Work
• Learning and Development Activities
• Employee Assistance Program