Patient Scheduling Specialist

Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic Patient Scheduling Specialists with EXCELLENT communication skills.

We are looking for professionals who are organized, motivated, and genuinely enjoy helping people. This role is ideal for someone who can combine superior listening and communication skills with strong attention to detail and a desire to provide an excellent patient experience.

The Patient Scheduling & Access Specialist is responsible for helping patients schedule imaging appointments accurately and efficiently. This is a fast-paced, high-volume position where you will handle incoming calls as well as make proactive outbound calls to patients and leads who have expressed interest in scheduling an appointment.

This is not a sales role, but the ideal candidate will have some hustle and initiative. You will be expected to actively work the available appointment schedule, follow up with leads, and help fill open appointment times.

We provide training and support for candidates who demonstrate the right aptitude, work ethic, and commitment to patient service.

The Patient Scheduling & Access Specialist is responsible for scheduling approximately 50 appointments per day while ensuring each appointment is scheduled accurately based on the patient's needs, physician orders, and available appointment locations.

• →Handle assigned incoming and outgoing calls professionally and respectfully.
• →Schedule approximately 50 imaging appointments per day while maintaining accuracy and quality.
• →Make proactive outbound calls to leads and patients who have inquired about scheduling an appointment.
• →Follow up with interested patients and work to fill available appointment openings.
• →Review the patient chart and physician order before scheduling.
• →Confirm the correct exam, body part, location, date, and appointment details.
• →Identify missing or unclear information and obtain assistance from the appropriate team before scheduling.
• →Review insurance and authorization information and route unresolved issues to the appropriate team.
• →Complete required patient safety screening and appropriately communicate clinical concerns.
• →Provide patients with clear appointment instructions and preparation information.
• →Answer patient questions and provide professional, courteous service throughout the scheduling process.
• →Document all calls, appointment changes, follow-ups, and relevant information accurately in internal systems.
• →Maintain patient confidentiality and protect sensitive patient information.
• →Manage multiple tasks and priorities in a fast-paced, high-volume call center environment.
• →Meet or exceed scheduling, call volume, quality, attendance, and productivity expectations.
• →Collaborate with internal teams to improve patient communication, scheduling workflows, and overall call outcomes.
• →Perform other duties as assigned.

• Bilingual English/Spanish required.
• Strong written, verbal, and interpersonal communication skills.
• Excellent English proficiency required.
• Demonstrated ability to communicate professionally and compassionately with patients and external partners.
• Strong attention to detail and accuracy when reviewing patient and appointment information.
• Excellent organization and time-management skills.
• Ability to manage a high volume of calls and multiple competing priorities.
• Comfortable making outbound calls and proactively following up with patients and leads.
• Self-motivated, goal-oriented, and able to work independently.
• Strong problem-solving skills and good judgment when reviewing and double-checking information.
• Ability to learn and navigate multiple computer systems quickly.
• Call center, healthcare, medical scheduling, or customer service experience preferred.
• Ability to remain composed and professional in a fast-paced environment.
• Immediate availability preferred.