Customer Success Manager (CSM)

United States·Omahafull-timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast.

Technical Tools

Customer Success ManagerCustomer

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.

Responsibilities

~1 min read

Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.

Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.

Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.

Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.

5+ years in B2B SaaS CS or Account Management
You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.
Systems-minded
Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
Proactive by default
You don't wait for a customer to raise a flag. You intervene before problems become crises.
Fluent across audiences
You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.
Owner's mentality
You treat your book of business like your own company — focused on high-impact work, not busy work.

What We Offer

~1 min read

✓Medical, dental & vision (company-paid for employee coverage)

✓STD & group life (company-paid), voluntary LTD

✓401(k) with company match

✓2 weeks PTO + 56 hrs sick in year 1

✓Bonus potential

✓Series A growth trajectory

Location & Eligibility

Where is the job

Omaha, United States

On-site at the office

Who can apply

About this job

Pay per year: $75,000–$95,000 a year; 29% below the $120,000 median for Customer Success Manager jobs on Jobera (476 salaries).
Who can apply: United States
Posted: 1 day ago
Employer: has 17 open jobs on Jobera in 2 countries.