Customer Service Representative

An established residential home services company is seeking a dependable, customer-focused Customer Service Representative to join our team in Elmwood Park, NJ.

If you enjoy helping people, coordinating busy schedules, and keeping things organized in a fast-paced environment, this is an opportunity to make a meaningful impact every day.

As a Customer Service Representative, you’ll be a primary point of contact for customers and an essential connection between our office and field teams. Your responsibilities will include:

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  Answering inbound calls and assisting customers with scheduling and service needs

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  Providing professional, empathetic, and solution-focused customer support

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  Managing a high volume of calls while maintaining accuracy and attention to detail

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  Coordinating with technicians and internal teams to keep appointments running smoothly

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  Communicating appointment details, service updates, and schedule changes

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  Addressing customer concerns and following through on outstanding issues

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  Maintaining accurate customer records and documenting interactions

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  Identifying opportunities to recommend services that meet customer needs

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  Learning our services and processes to become a trusted resource

• At least one year of customer service experience preferred, especially in residential home services such as garage doors, HVAC, plumbing, or electrical

• Previous scheduling or dispatch experience is a plus

• Familiarity with ServiceTitan is helpful; training is available

• Strong communication and active listening skills

• The ability to multitask, prioritize, and stay organized in a busy environment

• A calm, professional approach to handling customer concerns

• Dependability, attention to detail, and a team-focused mindset

• Bilingual English/Spanish skills are a plus

• High school diploma or equivalent required

• Availability to work Monday–Friday, 8:00 a.m.–5:00 p.m. with Rotating Saturdays

We’re looking for someone who takes pride in helping customers and supporting a team. If you’re organized, dependable, and ready for your next opportunity, we’d love to hear from you.