Customer Care Representative

· Administer Barnhart's customer feedback program and encourage survey participation.

· Monitor customer feedback and coordinate follow-up on concerns or issues.

· Maintain accurate customer records within the CRM and company systems.

· Identify and resolve duplicate, incomplete, or inaccurate customer data.

· Contact customers to verify and update account and contact information.

· Support data imports, transfers, and system updates.

· Assist the Sales & Marketing team with reporting and special projects.

· Collaborate with branch and corporate teams to resolve data-related issues.

· Represent Barnhart professionally in all customer interactions.

· High school diploma or equivalent.

· Strong attention to detail and organizational skills.

· Excellent verbal and written communication skills.

· Proficiency with Microsoft Office, including Excel.

· Ability to manage multiple tasks and priorities effectively.

· Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field.

· 1-3 years of experience in customer service, administration, data entry, or CRM management.

· Experience with CRM systems (IFS preferred).

· Familiarity with Listen360 or similar customer feedback platforms.

• Competitive salary
• 401(k) with company match up to 10%
• Comprehensive benefits package including insurance and paid time off
• Opportunity to grow your career with a supportive and team-oriented culture

CULTURE – Barnhart has a strong team culture -- the “One TEAM.” We are looking for smart, hard-working people who strive for excellence in their work and appreciate collaboration. Join a team that values Safety, Servant Leadership, Quality Service, Innovation, Continuous Improvement, Fairness, and Profit with a Purpose.

EOE/AA Minority/Female/Disability/Veteran