Brand Support (F/M/X) - Permanent

Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems

Reporting to the Lead Brand Support North, the responsibilities and duties are: 

Activity 1 : Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;

Activity 2 : Find solutions adapted to the seller’s profile on a technical point of view; 

Activity 3 : Follow up and communicate on the progression of the onboarding with the Veepee sales team;

Activity 4 : Resolve and assist sellers through technical problems;

Activity 5 : Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;

Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;

Activity 7 : Closely follow the updates from our technical partners;

Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes.

Experience on technical support; 

Able to identify and analyse technical issues;

Experience on marketplace; 

Good communication, logic and organisation skills;

Rigorous and proactive profile; 

Able to identify and analyse technical issues; 

English.

1️⃣HR interview

2️⃣Hiring Manager Interview

[ENG] If the position appeals to you, we look forward to receiving your application. Please send us your CV and a cover letter with your salary expectations and the earliest possible starting date via our application portal.

Skady Roeder

HR Generalist

Speditionstraße 17

40221 Düsseldorf

sroeder@vente-privee.com