Implementation Consultant II

• →Consult with clients to deliver a comprehensive ADP solution
• →Guide and drive the client towards the best solution for their business needs
• →Analyze existing systems, tax jurisdiction requirements, and business processes
• →Partner with clients to understand their business and related needs
• →Incorporate new processes, tools and approaches when recommending an ADP solution
• →Utilize broad payroll and tax knowledge to recommend solutions to the client when appropriate
• →Understand client business issues and concerns and recommend and implement appropriate solution
• →Support high volume internal and external case management utilizing CRM system

·         Support the client through multiple channels including email, phone, and portal system

• →Ability to influence client and guide the client to best solution to help resolve their client needs
• →Build long term relationship and trust
• →Interact/collaborate with ADP associates in Sales, Implementation, and Service
• →Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

• At least 3 years of experience working in a client service/customer service environment
• At least 1 year of business consulting experience
• Basic knowledge of HCM product features
• Working knowledge of Payroll and Tax laws and business processes
• Bachelor's degree or equivalent in education and experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent communication skills both verbal and written
• Proficient using Microsoft Office
• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)