Transportation Provider Performance Leader: Climate Solutions Americas (CSA)

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

We are seeking an experienced, results-oriented Transportation Provider Performance Manager to lead transportation provider governance, operational accountability, and service excellence across our multi-site logistics network. In this role, you will establish and manage standardized carrier scorecards, drive service-level agreement (SLA) compliance, and oversee corrective action workflows across Full Truckload (FTL), Less-Than-Truckload (LTL), and parcel freight modes.

Serving as the key operational bridge between external freight providers and internal stakeholders—including Transportation Planning, Procurement, Distribution Centers, Customer Service, and Quality—you will identify capacity constraints, elevate primary tender acceptance, and eliminate avoidable freight costs. The ideal candidate is an analytical, autonomous self-starter capable of navigating ambiguity, establishing operational playbooks from the ground up, and leveraging advanced transportation platforms (such as TMS and project44) to ensure milestone visibility and exceptional on-time execution.

• Primary Work Location: Atlanta Digital Hub (Atlanta, GA)
• Work Schedule: Hybrid (3 days in office, 2 days remote)
• Travel Requirements: Approximately 25% domestic travel within the United States

• →Provider Governance & Performance Management: Establish and manage standardized carrier scorecards across FTL, LTL, parcel, and specialized freight modes; continuously monitor provider execution against SLAs, contractual commitments, and operational KPIs.
• →Continuous Improvement & Escalations: Own provider performance improvement plans (PIPs), root-cause corrective actions (CAPs), escalation management, and recurring business reviews.
• →Service Execution: Lead strategic initiatives to drive primary tender acceptance, on-time pickup (OTP), on-time delivery (OTD), and appointment-update compliance.
• →Capacity & Planning Alignment: Partner closely with Transportation Planning to identify regional and lane-specific capacity constraints, address recurring service failures, and reduce spot-market freight exposure.
• →Shipment Visibility & Milestone Tracking: Monitor tracking compliance, real-time shipment visibility, and milestone accuracy through project44 (P44), Transportation Management Systems (TMS), and integrated tracking platforms.
• →Carrier Accountability: Hold providers accountable for appointment tracking gaps, missing status updates, transit exceptions, and delayed shipments.
• →Claims & Quality Resolution: Partner cross-functionally with Customer Service, Distribution Centers, and Quality teams to investigate freight loss and damage, resolve claims, and prevent systemic delivery failures.
• →Network & Multi-Tier Analysis: Evaluate carrier performance holistically by individual provider, lane, shipping facility, business unit, and transportation mode.
• →Procurement Collaboration: Partner with Procurement on carrier sourcing, strategic allocation, contract compliance reviews, rate validation, and ongoing vendor qualifications.
• →Cost Optimization: Identify concrete opportunities to reduce overall freight spend, minimize premium and expedited transportation, and eliminate avoidable accessorial charges.
• →Governance Protocols: Establish formal escalation frameworks featuring clear response-time thresholds, designated tier ownership, and resolution protocols.
• →Onboarding & Readiness: Support provider onboarding, standard operating procedure (SOP) training, operational readiness, and compliance certification.

• Standardized weekly transportation provider performance scorecards.
• Monthly carrier review sessions with documented corrective actions and tracking.
• Tailored provider performance improvement plans for underperforming carriers.
• Primary tender acceptance, route guide compliance, and capacity commitment reporting.
• Appointment compliance and end-to-end shipment visibility improvement roadmaps.
• Freight damage investigation reports and claims reduction action plans.
• Quarterly Business Reviews (QBRs) conducted alongside Procurement and Transportation leadership.
• Comprehensive provider escalation and operational accountability playbooks.

• On-time pickup (OTP) and on-time delivery (OTD) performance rates.
• Primary carrier tender acceptance and contracted capacity utilization.
• Appointment scheduling and milestone-update compliance.
• Real-time shipment tracking coverage and data integrity.
• Reduction of transit exceptions, aging freight, and provider dwell times.
• Measurable decline in freight claims frequency, damage severity, and claims recovery timelines.
• Spot-market freight utilization and expedited freight spend reduction.
• Measurable decrease in accessorial, detention, and layover expenditures.
• Timely closure rate and low recurrence rate of provider corrective action plans.
• Provider SLA adherence and contractual compliance.

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