Sr Manager, Microbiology Technical Support

United States·Morrisvillesenior

Customer SuccessTechnical Support

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Quick Summary

Requirements Summary

In lieu of a Bachelor's degree, 10+ years of experience, defined above, is required. Preferred Education, Traini

Technical Tools

Customer SuccessTechnical Support

Lead daily operations, ensuring adherence to company policies and effective communication across frontline teams.
Set priorities, coordinate team workload, and maintain a strong customer‑focused environment.
Oversee product complaint handling in partnership with Quality Assurance to ensure timely, compliant resolution
Manage departmental budgets, resources, staffing levels, and capacity planning.
Provide timely, proactive communication to direct reports and senior leaders on key issues and updates.
Identify cross‑functional needs and develop solutions, implementation plans, and execution strategies.
Establish and align on departmental best practices to drive operational consistency and improvement.
Manage complex processes involving customer interaction and collaboration with internal stakeholders.
Escalate difficult customer issues appropriately and ensure KPI attainment, addressing gaps quickly.
Prioritize workload, projects, and platform‑specific demands to meet business objectives.
Ensure employees receive appropriate training, development, and continuous feedback.
Coach, motivate, and mentor team members, including junior managers, to support performance and growth.
Support cross‑functional collaboration, including product launches and field actions, within required timelines.
Manage customer escalations, resolve system‑down situations, and partner with leaders to remove barriers.
Perform all work in compliance with company quality procedures and standards.
Perform other duties as assigned.

Requirements

~2 min read

Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
Written and Oral Communication skills including the ability to communicate technical data in written and presentation form.
Analyze data and make decisions/recommendations, using data to guide decision‑making and provide suggestions for improvement.
Managing and measuring work by tracking progress, performance, and goal achievement using metrics and KPIs.
Effectively deal with ambiguity requiring adaptability, critical thinking, and proactive communication to navigate situations with limited details.
Ability to work cross‑functionally allowing for better collaboration and communication when working across teams to achieve shared objectives.
Inspire and energize individuals to achieve their best performance.
Advanced level skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.
Ability to work independently, effectively multitask to meet deadlines and competing priorities in a fast‑paced environment.
Proven change management and project management abilities.

Ability to remain in stationary position, either sitting or standing, for prolonged periods.
Domestic travel: 10%
International travel: 5%

The estimated salary range for this role in Utah or North Carolina is between $98,900 and $145,600 per year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.

In addition, bioMérieux offers a competitive Total Rewards package that may include:

A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match.
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves

Location & Eligibility

Where is the job

Morrisville, United States

On-site at the office

Who can apply

About this job

Pay per year: $98,900–$145,600 a year; 58% above the $77,452 median for Technical Support jobs on Jobera (62 salaries).
Who can apply: United States
Posted: 14 days ago
Employer: has 44 open jobs on Jobera.