Learning Consultant - RS Implementation

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ADP is hiring a Learning Consultant - RS Implementation.

The Learning Consultant - RS Implementation supports learning, organizational readiness, and change initiatives across the Retirement Services Implementation environment. This role partners closely with business stakeholders to deliver practical, scalable learning solutions that help associates prepare for and adopt change effectively.

This role provides field-informed input to instructional design, supports enhancements to existing curriculum, and helps ensure learning content reflects the needs of associates, leaders, and clients. In addition to training delivery, the Learning Consultant embeds early in project calls and change initiatives to build business context, identify readiness needs, shape training approaches, and support successful adoption.

The Learning Consultant translates business changes into readiness, learning, and reinforcement strategies that build associate capability, clarify role expectations, and drive behaviors that lead to successful client outcomes. This role also conducts field observations and participates in activities such as side-by-side support, roundtables, and business partnership touchpoints to identify skill gaps, strengthen associate engagement, and keep learning solutions aligned to evolving business needs.

This role is also responsible for delivering instructor-led learning experiences, both virtual and onsite, focused on systems, tools, processes, and role-based capability building. Training may support new hires, tenured associates, leaders, and cross-functional partners, with an emphasis on helping learners perform effectively in their roles and ensuring clients are set up for successful implementation and ongoing use of retirement plan solutions.

What You’ll Do

• Deliver training that strengthens associate capability in retirement implementation processes, systems, service skills, and role-specific expectations
• Reinforce behaviors that support strong execution and successful client outcomes
• Partner with instructional designers and business stakeholders to improve curriculum effectiveness, readiness planning, scalability, and alignment to operational needs
• Embed early in business-led projects and change initiatives to understand upcoming changes, identify organizational readiness needs, and develop learning and adoption plans that support successful execution
• Partner with leaders and business stakeholders to identify capability gaps, reinforce expectations of the roles being trained, and recommend learning and readiness solutions that improve performance and client experience
• Conduct field observations, side-by-side support, roundtables, and other business partnership touchpoints to ensure learning solutions remain relevant, practical, and aligned to the work
• Deliver instructor-led learning experiences in virtual and onsite environments for new hires, tenured associates, leaders, and cross-functional partners
• Track learning effectiveness, readiness progress, field adoption, role clarity, behavior change, and impact on operational and client outcomes, and communicate insights and recommendations to leadership
• Support administrative learning responsibilities such as Learning Management System tasks, reporting, survey follow-up, and tracking activities as needed
• Support mentorship and development initiatives that align learning efforts with broader business and organizational goals

Requirements:

Minimum experience in the area: 3 -- 5 Years Experience in training, service, implementation or equivalent knowledge/experience with pertinent HCM products/solutions.

• Experience in learning and development, business-facing facilitation, organizational readiness, or change support within a fast-paced operational environment
• Strong understanding of retirement services, implementation work, and the associate and client experience factors that influence successful outcomes
• Ability to embed early in business initiatives, quickly build context, and translate evolving needs into practical readiness and training solutions
• Experience delivering training across multiple modalities, including instructor-led, virtual, blended, and job-aid-based learning
• Ability to identify performance and capability gaps, reinforce role expectations, and connect learning efforts to business outcomes
• Strong facilitation, consultation, and relationship-building skills across associates, leaders, and cross-functional stakeholders
• Experience using learning tools and platforms such as a Learning Management System and eLearning technologies preferred
• Continuous improvement mindset, with the ability to assess effectiveness and refine learning approaches based on business needs and field feedback