Customer Success Manager - ELIXIR Strings

Ready to help guitarists everywhere sound their best? ELIXIR Strings is seeking a Customer Success Manager to accelerate global growth across the guitar string and musical instrument ecosystem. In this role, you’ll deliver results that matter—strengthening relationships with retailers, distributors, and strategic partners while ensuring our product and service solutions meet the evolving needs of players and music communities around the world. 

We’re looking for a Customer Success Manager who lives and breathes guitars—someone who understands how tone, feel, and reliability influence what players buy and what stores recommend. You combine vision with practical execution and enjoy leading collaboratively using continuous improvement principles: setting clear priorities, simplifying what matters most, and hitting ambitious goals. You are a commercially minded growth leader who is energized by winning new business, expanding market share, displacing competitors, and delivering measurable business results. You will be critical to expanding our footprint, deepening partnerships with key guitar retailers and distributors, and reinforcing ELIXIR’s reputation for performance, consistency, and innovation on stages, in studios, and in practice rooms worldwide. 

This is a remote position, and you can work from home in most locations within the United States. 

Pay and Benefits: 

• $125,000 - $160,000 per year
• Roles above $150k are eligible for the variable pay program each fiscal year, based on defined business performance metrics. 
• Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities.
• Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits.  More details are available at www.gore.com/careers/benefits 

• →Own profitable growth: Deliver revenue, profit, share, and growth commitments through disciplined account, pricing, investment, and inventory management.
• →Build and convert pipeline: Win and expand retail, distribution, eCommerce, OEM, and strategic accounts; maintain Salesforce pipeline and forecasts.
• →Lead account planning: Create customer plans covering distribution, assortment, pricing, promotions, merchandising, inventory, service, and eCommerce.
• →Strengthen customer relationships: Build trusted partnerships, align targets and accountability, earn advocacy, and remove barriers to growth.
• →Own the sales cycle and agreements: Lead opportunities through launch; negotiate pricing, terms, contracts, geographies, and channels.
• →Win in market: Improve placement, inventory, merchandising, promotions, content, and eCommerce to grow sell-through and displace competitors.
• →Manage performance: Maintain CRM data, KPIs, pipeline, and forecasts; lead reviews, diagnose gaps, and drive corrective action.
• →Build partner capability: Deliver product and sales training, merchandising guidance, tools, and coaching that improve partner results.
• →Expand the guitar ecosystem: Develop distribution, retail, eCommerce, OEM, artist, and education partnerships that increase loyalty and demand.
• →Resolve issues and mobilize teams: Coordinate partners to resolve escalations and deliver growth priorities.