CCBHC Care Team Coordinator

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. To support the mission of Helio Health, Inc., the Care Team Coordinator, as part of a multi-disciplinary team, ensures Certified Community Behavioral Health Clinic (CCBHC) operations and services meet the standards and requirements of Helio Health and its regulatory entities.

Working out of the medical suite, this Full-Time position will require candidates to have an Advanced or Master CASAC or Qualified Health Professional license by the NYS Department of Education. (LMSW, LCSW, LMHC, LMFT, LCAT). 

• →Maintains and provides supervision of program staff. Related duties include:
  • →Assuring continuing process improvement and staff development.
  • →Continuous staff performance evaluation and supervision.
• →Implements Quality Improvement activities to include:
  • →Recommends program standards and measurements for continuous quality improvement.
  • →Monitors provision of services.
  • →Monitors team/program performance indicators, takes action on areas of poor performance and makes recommendations for performance improvement initiatives.
  • →Manages problem resolution and makes suggestions for process improvement.
• →Participates in Management and Administrative committees as assigned.
• →Assist with the development and delivery of Agency and/or Clinic Policy and Protocol. Ability to educate staff and hold accountable policy and performance.
• →Ensure collaboration across the Multi-Disciplinary Team to ensure the quality of all services meet CCBHC, OMH, OASAS and Agency Standards.
• →Assures program record documentation compliance with agency and regulatory standards.
• →Provides direct care services, may carry a caseload.
• →Represents agency to the community.
• →Other duties as assigned by supervisor.

• Advanced or Master CASAC or Qualified Health Professional licensed by the NYS Department of Education preferred.
• Minimum three years' clinical experience in an appropriate program setting.
• Minimum bachelor's degree, master's degree in a related human service or medical field strongly preferred.
• An equivalent combination of training and experience may be substituted for educational requirements.
• Knowledge of the biopsychosocial process of substance use disorders and/or mental health/recovery, self-help group process and principles of counseling.
• Demonstrated knowledge and skills in provision of supervision.
• Sound judgment, strong leadership skills and cultural competency.
• Strong organizational, delegation, prioritization and leadership skills.
• Ability to relate effectively with staff, service recipients, internal and external community agencies.
• Ability to work independently.
• Excellent oral and written communication skills.
• Proficiency with basic computer applications.
• Must possess a valid NYS Driver's License.