CUSTOMER SERVICE SPECIALIST

POSITION DESCRIPTION:

Join the City of Richmond as a valued Customer Service Specialist! Each day offers exciting challenges and the opportunity to work collaboratively, united in continuing Richmond's legacy as a wonderful place for employees, citizens, and visitors to work, play, and live.

We are proud of our core values, which our employees embody as PRIDE: Professionalism, a focus on Results, Integrity, Dedication, and Empathy.

We offer great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account (HSA), Health Reimbursement Account (HRA), Flexible Spending Account (FSA), TMRS, and voluntary 457 retirement savings, in addition to Paid Time Off.

We are seeking a reliable, detail-oriented, and customer-focused Customer Service Specialist to join our team. In this role, you will serve as the primary point of contact for residents and commercial customers, providing compassionate, accurate, and professional assistance with utility accounts, billing inquiries, and payments.

If you thrive in an occasionally fast-paced, dynamic environment and take pride in delivering exceptional service while maintaining high financial precision, apply today and become a key player in the city's growth and development journey!

SUMMARY OF DUTIES: Under the direct supervision of the Customer Service Manager, the Customer Service Specialist is responsible for overseeing all utility billing and meter reading functions, as well as playing a key customer service role, including dealing with difficult customer inquiries and problems. The position will also coordinate closely with administration and field staff in the execution of his or her duties. Other responsibilities include ensuring the integrity of the City's billing and meter reading systems and processes, including maintaining accurate billing, payment, and customer accounting records; identifying and troubleshooting problematic meters; managing service requests; and developing analyses and reporting for City staff.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent

• Must be proficient in the use of computer equipment; cash handling experience; typing skills of 35wpm with a high degree of accuracy; 10-key by touch with accuracy and speed
• A minimum of (1) one-year experience in a customer service function providing services and/or information to customers, which involved cash collecting or general bookkeeping
• Effective Spanish communication skills are a plus

• Class "C" Texas Driver's License.

ADDITIONAL INFORMATION: Qualified applicants may view the full job description on the city website and complete a job application online. Resumes are not accepted in lieu of the completed application. If your application is incomplete or does not clearly show the experience and/or training required, your application may not be accepted. Offers of employment are contingent upon the results of a pre-employment controlled substance screening, physical examination, and background check, which may include a criminal history report, driver's license verification, State fingerprint screening, and/or credit history check.

Equal Opportunity Employer Drug-Free Workplace