Telecommunications / Unified Communications Specialist (Senior)

Computer World Services, Corp. (CWS) seeks a Telecommunications / Unified Communications Specialist to provide senior-level engineering and operational support for telecommunications services across the USMEPCOM ENLIST program, including enterprise call management, VoIP, SIP, handsets, voicemail, voice applications, mobile devices, carrier services, and telecommunications cutovers.

The specialist configures and registers devices, troubleshoots outages, coordinates restoration, and supports changes at USMEPCOM Headquarters, MEPS, Remote Processing Substations, and COOP facilities, working with Government representatives, network and systems teams, the Service Desk, carriers, DISA, and vendors. The specialist also supports Government mobile-device enrollment and registration after completing required PKI, mobile-device, and DISA training and authorization.

• Administer, maintain, patch, upgrade, and troubleshoot approved call-management platforms and voice applications, including voicemail, softphones, call recording, and Jabber or Microsoft Teams voice.
• Configure, install, register, relocate, and replace VoIP handsets; manage users, extensions, device profiles, dial plans, call routing, hunt groups, and call queues.
• Troubleshoot voice-quality, call-routing, registration, signaling, voicemail, SIP trunk, gateway, and carrier issues.
• Plan and support telecommunications cutovers for facility moves, refreshes, and carrier changes, including cutover plans, validation steps, rollback procedures, and post-cutover testing of calling and emergency-calling functions.
• Support landline, VoIP, fax, speaker, SIP trunk, mobile-device, and hotspot services, and open, escalate, and track carrier and vendor tickets through restoration.
• Respond to telecommunications outages, isolate fault domains, implement approved rerouting or workarounds, confirm restoration, and provide information to the Service Desk and Outage Response Team.
• Support incident reports and root-cause analyses with logs, configurations, carrier information, and timelines.
• Perform or coordinate telecommunications cabling from the demarcation point to devices, and maintain telecom-room, rack, gateway, and handset documentation.
• Support COOP-site telecommunications, including 24/7/365 response during exercises, activations, and outages.
• Configure, issue, reset, and recover Government mobile devices; register devices through authorized Government and DISA processes; and support PKI-enabled device functionality while maintaining authorization boundaries.
• Track device assignment and registration status, report usage when authorized, and coordinate activation, suspension, and termination with carriers.
• Maintain inventories, call-flow diagrams, circuit records, configuration baselines, SOPs, and training materials, and deliver training and knowledge transfer to technicians and users.

• Required: Ability to complete and maintain Government-required mobile-device enrollment, PKI, and applicable DISA training and authorization before performing controlled enrollment or registration functions.
• Preferred: CCNA, CCNP Collaboration, CompTIA Network+ or Security+, Microsoft 365 Certified: Teams Administrator Associate, BICSI or other telecommunications certification, ITIL 4 Foundation.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.