Business Systems Quality Assurance Manager

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Maine Revenue Services

Opening Date: October 28, 2026

Closing Date: November 12, 2026

Grade/ Admin Unit: 28/Supervisory

Job Class Code: 0386

Salary: $66,560.00 - $94,515.20 Annually

Position Number: 016303827

Location: Augusta

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

This is professional services work of a managerial nature that directs and oversees activities related to implementing changes to complex revenue service processing systems in Maine Revenue Services’ Systems Operations Division. The primary responsibilities of this position will be to provide managerial oversight to a team of configuration members as well as complete required system configuration when necessary. The position will work collaboratively with and facilitate timely communication with configuration specialists, managers, vendors, project teams, business owners, executive sponsors, and other stakeholders to discuss problems, correct plans, and implement organizational solutions.

Must be able to participate on or lead a small team and establish and maintain effective working relationships. Work is performed under limited supervision.

• Oversees and manages the work of a team of configuration members, including providing training and completing performance management functions.
• Oversees the development and integration of performance measures into MRS business processes, and tests system improvements in order to administer and monitor system changes.
• Maintains quality control standards, business definitions, procedures, controls, operational needs, and resource priorities in order to maintain system operational requirements.
• Collaborates with MRS Production Support management in the development of business plans, quality controls, and complex documents in order to ensure proper delivery of program services and product deliverables.
• Oversees the configuration team’s analysis, development, and testing of MRS systems. Ensures the validation of systems and application changes in order to maintain data integrity, comply with quality assurance standards and IT requirements, and meet business needs.
• Collaborates with vendors, project teams, managers, and IT personnel to discuss problems, correct plans, and implement organizational solutions.
  

An eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans. Experience must include at least two (2) years supervising teams and/or units.

Please submit a cover letter along with a current resume and three (3) professional references.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. 

If you require a paper application, please download and print one HERE 

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