Customer Success Manager - Pharmacovigilance

 

 

 

As a Customer Success Manager, you will be the strategic bridge between Veeva and leading global life sciences organizations, empowering them to maximize the value of Veeva’s industry-defining Pharmacovigilance (PV) suite.

 

In this role, you won’t just be a member of the account team - you will be a trusted advisor and PV expert. You’ll partner directly with customers’ executive stakeholders and PV leaders to understand their vision and operational challenges, while helping them to unlock the full potential of their investments. You’ll be an active member of a cross functional team to champion the voice of the customer, proactively drive product enablement to fit customers’ goals/needs, and turn complex PV challenges into streamlined success stories.

Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications

Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners

Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs

Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs

Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

7+ years of experience in Pharmacovigilance

Experience working with or in large global pharmaceutical companies

Customer-facing consulting experience

Experience managing relationships with key decision makers and application owners

Ability to travel up to 25% and reside in Europe

7+ years of working in Pharmacovigilance software, or consulting

SaaS/cloud experience in the management of pharmacovigilance applications

Experience working with Veeva Vault

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.

Within 3 days, you will receive a link to a personality assessment administered by a third party.

Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

If moving to the interview stage, the process is as follows:

1. A conversation with the hiring manager
2. A practical case exercise
3. A final conversation with our group's Senior Leader.

Once all interviews are complete, the manager will be in touch with a final decision.

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

Maternity & Paternal Leave

Fitness Reimbursement

1% charitable giving program