Support Technician II, Fulfillment Center (226 Days) Bond Funded

•    Provide higher level technical support and troubleshooting in resolving technology repairs, and serve as a technical escalation point for all Fulfillment Center operations staff to resolve technical problems or configurations.
•    Monitor Fulfillment Center operations, and support and provide guidance to technicians and vendor staff on daily technology fulfillment, repairs, and inventory.
•    Assist with managing districtwide device deployment projects.
•    Ensure all new technology device purchases are properly processed in the district Asset Management system.
•    Ensure accurate staging, tracking, and deployment of district technology assets, including laptops, Chromebooks, iPads, and related equipment.
•    Support inspection, repair coordination, and redeployment processes.
•    Assist with inventory counts, audits, and reconciliation.
•    Ensure all requests are completed and tickets resolved.
•    Other duties as assigned
 

•    Required High School Diploma or GED
•    Licenses/Certifications
•    Required/Preferred License/Certification (use text field to specify) Other Licenses/Certifications 
•    Required Licenses/Certifications -Must have one of the following certifications: CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional
•    Preferred Licenses/Certifications - ITIL
•    Required 2+years of experiance in technical roles
•    Knowledgeable in Google sheets
•    Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
•    Experience repairing and refurbishing technology devices such as laptops, Chromebooks, or tablets preferred
•    Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
•    Knowledge in troubleshooting and resolving operating system and software issues, and resolving technology hardware failures
•    Strong verbal and written communication skills
•    Excellent customer service skills