Change Management Consultant

• →Gather, analyze, validate, and document business and technical requirements, user stories, acceptance criteria, and process flows. 
• →Incorporate user research, feedback, pain points, and user experience principles into requirements and product recommendations. 
• →Analyze workflows and identify opportunities for simplification, automation, and improved efficiency. 
• →Participate in sprint planning, stand-ups, backlog refinement, reviews, and retrospectives, supporting backlog readiness and prioritization. 
• →Use research, analytics, and stakeholder feedback to recommend improvements and support prioritization. 
• →Identify and communicate risks, dependencies, constraints, and impacts, and recommend mitigation measures. 
• →Define acceptance criteria, support User Acceptance Testing (UAT), and validate that delivered solutions meet agreed requirements. 
• →Use approved AI tools responsibly to support requirements, process mapping, user stories, and acceptance criteria while validating outputs and maintaining appropriate human oversight. 
• →Collaborate effectively across business, product, UX, and technology teams. 

• 3-5 years of relevant Business Analysis experience in digital product, technology, or transformation environments. 
• Demonstrated experience with requirements elicitation and analysis, user stories, acceptance criteria, process mapping, Agile delivery, and UAT. 
• Experience working with multidisciplinary business, product, UX, and technology teams. 
• Knowledge of business analysis, process improvement, Agile/Scrum, and user-centered practices. 
• Strong analytical, problem-solving, facilitation, and stakeholder communication skills. 
• Ability to translate business needs into clear, complete, and actionable requirements. 
• Professional proficiency in English and Spanish. 

• Experience using Jira, Miro, and LeanIX. 
• Experience applying AI-enabled tools to business analysis activities while considering value, privacy, security, and human oversight. 
• Experience supporting digital product or service delivery in complex stakeholder environments. 

• Jira
• Miro 
• LeanIX 
• Agile/Scrum collaboration and backlog management tools 
• Approved AI-enabled productivity tools 

• Bachelor’s degree in Business Administration, Information Systems, Engineering, Computer Science, Economics, or a related field.

NTT DATA is a Top 5 global IT services provider with more than 190,000 professionals across 50+ countries. We combine industry expertise with capabilities in consulting, technology, AI, cloud, applications, infrastructure, and connectivity to help organizations innovate, optimize, and transform. Through responsible innovation, we deliver meaningful business outcomes, accelerate client success, and create a positive impact on society.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

Req ID: 1371