CSO Quality Manager, APAC

Purpose Of the Job The CSO Quality Manager is part of the Central Sourcing Office (CSO). The CSO plays a role that is distinct from that of the operational buyers located at client sites. They are there to facilitate product procurement from China on behalf of client engagement teams in countries/regions for their clients. This role will predominately support the CSO but will also be a Subject Matter Expert for teams supporting clients based in the APAC region. The CSO Quality Manager leads the quality team and drives the operational delivery of product quality assurance and product compliance for CSO. The role understands client, legal and technical requirements and helps the team to translate this into practical specifications, risk assessments, test plans, inspections. The CSO Quality Manager is strongly involved in the client’s RPFs to review quality costs, working closely with our 3rd party labs. The Quality Manager will play an important part in the quality approval process for releasing shipments. This is a hands-on management role. While leading the team, the manager remains directly involved in complex, urgent and high-risk projects, ensuring products are compliant, safe, fit for purpose. Role reports into Global Head of Product Quality Assurance, the role is based in Shenzhen.   Key Responsibilities Ensure product specifications conform and comply with legal and company requirements and are fit for customer’s needs and within budget. Maintain and develop QA SOPs aligned with HH Global Quality policy Liaise with our 3rd party QA/QC service providers to ensure smooth QA process Strictly follow the company’s QA/QC process to ensure finished goods meet client expectations Responsible for signing off quality documents before shipment release. Cooperate with Category Manager in evaluating new products to ensure that they comply with safety, legal and the company’s requirements, and are fit for customer’s need, and where necessary create Risk Assessments. Discuss, design and update the product specifications and Quality Assurance Plan with the team and sign off before production. Ensure the quality requirements are fully understood by all stakeholders Inform to stakeholder about products and packaging markings for legal compliance for recipient countries Pro-actively work on new legislative requirements, new materials, including sustainable requirements and certification Work closely with the stakeholders to investigate (customer) complaints, identify corrective actions at technical aspects and work with vendors to implement   Knowledge, Skills + Experience A minimum of five years’ work experience in quality and product compliance field experience within the POSM marketplace Strong experience with safety and regulatory compliance standards for Europe and North America are essential; knowledge of other markets like LATAM, APAC and Middle East are beneficial and/or Strong knowledge in ISO quality system and QA and QC systems Strong communication and influencing skills working alongside Category Manager to assess safety and compliance risks during the product development phase Strong understanding of manufacturing processes Quality engineering education background is beneficial Strong leadership capabilities. Excellent project management skills with the ability to develop realistic and comprehensive timetables Strong organizational and time management skills with the ability to multi-task and prioritize work Self-motivated with the ability to work under pressure and be a good team player Experience working in a global organization and supporting the global team Attention to detail and problem-solving skills Proficiency in MS Office (MS Excel, Word and PowerPoint) Fluent English and Mandarin Exceptional personal integrity   #LI-JS1