Restoration Production Manager

Nc-Charlotte-mid

Production ManagerManufacturing & Production

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Quick Summary

Key Responsibilities

Oversee processes relating to customers and take care of customer needs Monitor and follow up on all assigned jobs ensuring customer needs are met Keep VP,

Requirements Summary

Oversee processe

Technical Tools

Production ManagerManufacturing & Production

Benefits:

401(k)
Company car
Competitive salary
Dental insurance
Health insurance
Vision insurance

Who We Are: We are SERVPRO Team Cox. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry.

In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

Job Description:

Manage production crews and jobs according to SERVPRO® procedures. Assign and coordinate jobs with crews, supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Serve our customers who need their damaged properties cleaned and their belongings safely moved. You will work with the Contents Project Coordinator to schedule and plan jobs. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Communicate and establish rapport with commercial, insurance, and residential customers.

Responsibilities:

Oversee processes relating to customers and take care of customer needs
Monitor and follow up on all assigned jobs ensuring customer needs are met
Keep VP, Mitigation Operations and Mitigation Manager updated on production of the jobs as appropriate
Manage relationships with centers of influence (COIs)
Resolve problems quickly as they arise
Perform production work as needed
Oversee scheduling of jobs, resources, and crews following SERVPRO® Franchise production guidelines
Manage job file documentation, job profitability, and efficiencies
Create and/or review job scopes and ensure accuracy and clarity
Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently
Manage contents and cleaning crews and jobs according to SERVPRO procedures
Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Qualifications:

Effective written and oral communication
Experience in mitigation/restoration/cleaning required
Experience using Xactimate software a plus
IICRC certifications preferred
Ability to travel locally and out of state if necessary
Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
Exposure to chemicals
Walking and standing for long periods of time, driving, sitting, climbing,
Ability to climb ladders and work at ceiling heights
Ability to work in tight spaces (e.g., crawls spaces under buildings)
Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.