Product Manager

At Forge, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams. 

·       Own assigned features and product initiatives from problem discovery through development, release, and evaluation, ensuring work stays aligned with product priorities and delivers intended value.

·       Meet with customers and users to gather feedback, understand pain points, and inform product decisions.

·       Gather and synthesize customer feedback, stakeholder input, and product usage data to identify opportunities, validate assumptions, and make informed recommendations.

·       Translate customer needs and business priorities into clear, actionable JIRA epics, user stories, acceptance criteria, and product requirements.

·       Partner closely with Product Design, Engineering, and QA to shape user experiences, refine solutions, resolve ambiguity, and deliver high-quality features.

·       Manage and prioritize the product backlog for your area, proactively addressing blockers, communicating trade-offs, and following through on commitments.

·       Contribute ideas and recommendations that help shape the vision and roadmap for your product area, in alignment with the Director of Product.

·       Use AI tools to improve research, analysis, ideation, documentation, and day-to-day product execution.

·       Strong sense of ownership and accountability, with the ability to drive work independently without constant direction.

·       Analytical and critical thinking skills, with the ability to use data, customer feedback, and business context to inform decisions.

·       Strong problem-solving skills, attention to detail, and sound judgment when balancing competing priorities.

·       Ability to quickly understand complex business processes and customer needs in a B2B environment.

·       Hands-on fluency with AI tools and a practical understanding of how to use them effectively and responsibly.

·       Clear written and verbal communication, with the ability to collaborate across teams and translate complex problems into actionable requirements.

·       Collaborative mindset, openness to feedback, and a desire to continuously learn and improve.

·       Experience in Product Management, Associate Product Management, Business Analysis, or a related role, ideally in B2B, eCommerce, SaaS, or software.

·       Experience translating customer or stakeholder feedback into product requirements and working closely with Design and Engineering.

·       Familiarity with JIRA, Agile development practices, user stories, and product documentation.

·       Exposure to product analytics, user research, or data-informed decision-making.

·       Experience using AI tools to improve productivity, research, problem-solving, or the quality of work.

·       Working knowledge of wholesale selling processes or B2B commerce is a plus.