Philips Store For Business Platform Manager - Western Europe Personal Health

The Philips Store For Business Platform Manager will play a key role in optimizing, growing and continuously improving our B2B platform ecosystem. Working cross-functionally (IT, Operations, CRM) this role plays a critical part in building a strong and consistent and customer-centric Philips presence on the B2B store. Driving customer experience, business growth and operational excellence. In this position, you will act as the bridge between multiple teams and stakeholders, ensuring that business needs, commercial opportunities, customer expectations and technical improvements are translated into effective, scalable and sustainable solutions. You will actively identify growth engagement, conversion, retention and revenue performance.  

Also, this role is responsible to continuously optimize performance through data and insights, and by combining strong analytical skills with technical understanding and a commercial mindset. You will drive platform excellence and improve the end-to-end customer experience, unlock growth opportunities and enable sustainable business success.

• Strong analytical mindset with experience interpreting metrics and transforming insights into action.
• You like to solve complex business and technical challenges.
• Agile, proactive, and solution-oriented.
• Ability to balance strategic thinking with hands-on execution
• Collaborative team player with strong stakeholder management
• Genuine passion for data and continuous improvement.

• Proven experience in platform management, CRM Management, Business Analysis, product ownership or similar role.
• Experience working with data visualizations and reporting tools.
• Indirect leadership / influencing without authority.
• Strong analytical and data interpretation skills
• Knowledge of CRM platforms, integrations, APIs, and digital ecosystems.
• Strong understanding of KPIs, process optimization methodologies, and performance management

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

This position can be based in any of our designated European hubs.

About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.