Access Coordinator III - Behavioral Health Service Line

• High School, GED, or formal education equivalent
• Three year's experience in registration or scheduling in a healthcare environment
• Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners
• Excellent customer service skills
• Knowledge in basic medical terminology required

• CHAA Certification

• Coordinate and perform complex patient registration, scheduling, and access functions.
• Schedule hospital procedures, clinic appointments, diagnostic services, and other patient services.
• Verify patient demographics, insurance coverage, eligibility, and authorization requirements.
• Obtain and accurately document required patient and financial information.
• Review referrals and orders to ensure appropriate documentation and scheduling requirements are met.
• Resolve complex scheduling, registration, insurance, and patient access issues.
• Serve as an escalation resource for Access Coordinators and other front-end staff.
• Assist patients with questions regarding appointments, registration requirements, insurance, and hospital services.
• Communicate with physicians, nurses, clinical departments, insurance companies, and other healthcare professionals to coordinate patient services.
• Identify discrepancies or missing information and take appropriate steps to correct them.
• Ensure accurate data entry into electronic medical records and scheduling/registration systems.
• Assist with pre-registration and financial clearance activities when applicable.
• Follow hospital policies, HIPAA requirements, payer guidelines, and regulatory standards.
• Maintain confidentiality and protect sensitive patient information.
• Monitor work queues and prioritize time-sensitive patient requests.

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

$17.72 hourly rate and work shift 8:00 a.m.- 4:30 p.m., with occasional coverage of 5:30 a.m.- 2:00 p.m.

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.