Facilities Manager

• Develop existing and attract new talent and capabilities into the Workplace Team

• Leverage technology and digital platforms to enhance workplace efficiency, automate processes and personalize employee experience.

• Create spaces and foster opportunity for collaboration and community-building

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

• Leading the team to deliver operational excellence

• Develop the skills and capabilities of the team through trainings, performance assessments to empower, engaged and motivate the team.

• Managing resourcing of the team and develope a succession plan for key team members and on-site Vendors

• Oversee the fulfilment of all operational requirements according to the scope of work.

• Create and implement streamlined operational procedures and performance metrics to enhance efficiency, accuracy, system reliability and consistency.

• Support regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives by driving consistent implementation across the Region

• Lead client specific initiatives such technology roll-outs, benchmarking and best practices etc.

• Ensure site financial operations are meet or exceed targets, adhering to all financial processes and controls.

• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures.

• Maintain data integrity of all systems across regional systems and conduct periodic audits.

• Meet or exceed SLA/KPI scores, ensuring information and reports are shared and uploaded on client’s portal.

• Hire, attract and retain a team of top talent and ensure company standards are met.

• Monitor and manage staff performance based on Individual Performance Management criteria.

• Address user complaints and concerns with effective solutions and follow-up.

• Review and audit supplier/service provider performance to confirm fulfilment of contractual obligations.

• Conduct regular and details floor inspections.

• Ensure Work Order system is monitored, and any defective items/service are addressed and/or rectified in a timely manner.

• Provide support for critical out-of-hours issues and as a key team member in responses to emergency situations.

• Coordinate churn work and minor project works requested by users.

• Oversee and manage change management process.

• Report building incident through established escalation channels, proposing measures and solutions.

• Manage and maintain an up-to-date vendor contract database.

• Oversee vendor procurement processes and manage contract execution and negotiation, including preparation of tender documentation and contracts in accordance with agreed guidelines.

• Generate reports and deliver presentations as per the service delivery requirements and overall account management.

• Excellent verbal and written communication skills as well as presentation skills

• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

• Strong analytical, organization and administration skills

• A minimum of 8 years in the facility management industry/hospitality industry

• An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must

• Understanding of building engineering services would be a benefit.

• Demonstrates proactive & professional approach to customer service and stakeholder engagement

• Has a natural hospitality-orientated communications acumen

• Ability to interact with a wide range of client staff, including senior levels

• Ability to manage conflict and balance between client and firm requirements

• Has a customer service-oriented attitude

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

• Excellent planning & organizational skills to prioritize work and meet tight deadlines

• Proven ability to manage multiple and complex operational matters

• Capacity to deal with ambiguity and solve complex problems effectively

• Analytical, proven ability to solve problems using a quantitative approach

• Proven ability to employ holistic approaches and looks at long term solutions

• Natural communicator who enjoys engaging at all levels

• Self-motivated and confident

• Exhibits honesty & trustworthiness

• Open to new ideas & willing to challenge status quo

• Works well with diverse teams from various countries/cultures

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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