Customer Service Agent - Call Center

WE’RE HIRING: CUSTOMER SERVICE AGENTS

Redial BPO is looking for exceptional Customer Service Agents to join our team!

If you’re the type of person who can turn a frustrated customer into a satisfied one, communicate with confidence, think on your feet and deliver great service consistently — we want YOU!

What we’re looking for:

• Previous call centre / BPO experience
• Matric (Grade 12)
• Minimum 1-year relevant experience
• Good computer literacy
• Strong communication and negotiation skills
• Confident speaking with customers over the phone
• Comfortable handling objections and rejection
• Target-driven with a competitive mindset
• Persuasive, energetic and resilient
• Customer-focused while still being focused on results
• Excellent English communication
• Available to work USA business hours

What you’ll be doing:

• Assist customers with queries and concerns
• Resolve customer issues efficiently and professionally
• Provide accurate information and solutions
• Deliver an excellent customer experience on every interaction
• Meet quality, productivity and performance expectations

We’re looking for CUSTOMER SERVICE PROS — people who know how to listen, communicate, problem-solve and represent a brand professionally.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.