Pleasant Valley Corporation

M-F | 8:30a – 5:00p

Onsite – Medina, Ohio

Facilities Management

Parking Lot Solutions

Specialty Services Manager

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Job Purpose

An Associate Project Manager at Pleasant Valley Corporation serves as the primary point of contact for clients at both local and corporate levels. This role is responsible for managing multiple projects from initiation to completion, ensuring seamless communication and collaboration with account representatives throughout the project lifecycle.

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Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Project Coordination: Manage multiple projects simultaneously, overseeing an average of 10 to 17 work orders per week, and ensure timely completion while maintaining high standards of performance.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and manage escalated work orders to meet project timelines and quality standards.

Requirements

• Background in Parking lots, Asphalt/Concrete, Estimating, or Engineering is preferred.
• One to three years of related experience required with a Bachelor of Business Administration degree preferred OR three to five years of related experience with no degree.
• At least one year of experience in resolving client issues within a commercial facilities or property management organization.
• Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Certifications: Project Management Professional (PMP) certification preferred.

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Do YOU have these qualities?