Data Center Engineer

This is an in-person role at our Data Center in Atlanta. Where appropriate, opportunities for occasional remote work may be identified and offered based on business need. This role may require domestic travel up to 20% of the time to support hands-on work at data center locations.

Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at http://saucelabs.com.

• →Keep real iOS and Android devices online and bookable. Diagnose offline devices and bring them back into service.
• →Build, cable, and maintain device racks: host computers, managed USB hubs, and device trays.
• →Swap, provision, and decommission devices. Pull devices that show battery swelling, heat damage, or physical wear. 
• →Device repair and battery swaps.
• →Support the macOS and Linux hosts that drive the devices. Gather logs and report patterns to engineering.

• Rack, stack, cable, and label servers, switches, and storage to our standards.
• Plan rack builds against power capacity, not just physical space. Track power usage at the rack and PDU level.
• Install, upgrade, and replace hardware. Run fiber and copper and test what you run.
• Use out-of-band tools such as iDRAC and iLO to check, reboot, and recover servers.
• Plan airflow and cooling plan for rack installed equipment.

• Own hardware ,connectivity, power, cooling, and other physical issues from first alert to root cause, then escalate with clear findings when needed.
• Monitor dashboards and alerts and act on them before customers notice.
• Act as on-site hands during incidents and maintenance windows for remote engineers.
• Write up what failed, why, and what prevents a repeat.

• Keep the asset inventory system accurate. Every device, host, and part is where the record says it is.
• Receive shipments, check equipment in and out, and run regular inventory audits.
• Process RMAs and coordinate returns with vendors.

• Write and maintain runbooks and build standards that other technicians can follow without help.
• Find repetitive manual work and automate it with scripts or tooling.
• Follow physical access and security procedures. Escort and log vendors and visitors.
• Support compliance requirements for data center access, change, and asset handling.

• 2+ years of hands-on work in a production data center, colocation facility, or large lab environment.
• Working knowledge of rack power: PDUs, circuits, amperage, and how to build a rack within its power budget.
• Cabling standards and practice: fiber and copper types, optics, patching, labeling, and cable management.
• Hardware diagnostics on servers and network gear: reading status lights, swapping components, and using out-of-band management.
• Networking fundamentals: TCP/IP, VLANs, DHCP, and DNS, enough to tell a cable problem from a configuration problem.
• Comfortable on the Linux and macOS command line: navigating systems, reading logs, and running basic commands.
• Experience with an asset inventory or ticketing system and the discipline to keep records accurate.
• Clear written communication. You can document a fix so the next person can repeat it.

• Scripting in Bash or Python to automate routine tasks.
• Hands-on experience with iOS and Android devices at scale: provisioning, debugging with ADB or Xcode tools, or MDM.
• Experience with managed USB hubs or large USB device deployments.
• Experience with monitoring tools such as Grafana and Prometheus.
• Exposure to Device42 or a similar DCIM or CMDB tool.
• Exposure to Git, CI/CD, or infrastructure-as-code tools.
• Industry certifications such as CompTIA A+, Network+, Server+, or CDCTP.
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.

• The standard schedule is Monday through Friday, on-site.
• Participate in a rotating on-call schedule for after-hours incidents. Occasional after-hours and weekend work for scheduled maintenance windows.
• Lift and move equipment up to 50 lbs, and work safely with team lifts and lifting equipment for heavier gear.
• Stand, bend, kneel, and work on ladders for extended periods in a loud, temperature-controlled environment.
• Travel domestically up to 20% of the time to support builds and projects at other data centers.
• Pass a background check required for data center access.

Please note our Privacy Policy for Applicants when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.