Commercial Construction Warranty Specialist

Client Services Specialist – Warranty Team

Do you enjoy building relationships, solving problems, and delivering exceptional customer service? Join The Korte Company's Warranty Team and play a key role in ensuring our clients continue to experience the quality and responsiveness that set Korte apart long after construction is complete.

At The Korte Company, our commitment to clients extends well beyond project completion. We're seeking a Client Services Specialist to join our Warranty Team in Highland, IL. In this role you'll help deliver the exceptional service and responsiveness our clients expect. You will serve as a trusted point of contact for post-construction warranty matters, coordinating resolutions, building strong relationships, and ensuring every client's concern is managed with professionalism and attention to detail.

ESSENTIAL FUNCTIONS

• Serve as the primary contact for clients with warranty-related questions, concerns, and service requests.
• Receive, document, and track accurate records of warranty and service requests, correspondence, and completed work.
• Coordinate inspections, site visits, and repair activities with subcontractors, vendors, and internal personnel.
• Communicate regularly with clients regarding request status, scheduling, and resolution timelines.
• Review project closeout documents, warranties, operation manuals, and maintenance information to determine warranty coverage and eligibility.
• Collaborate with project managers, superintendents, and operations teams to identify and resolve recurring issues.

MINIMUM QUALIFICATIONS

• Experience in customer service, construction administration, project coordination, facilities management, or related field.
• Strong interpersonal, written, and verbal communication skills
• Exceptional organization skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and business management software.
• Strong problem-solving skills and a commitment to delivering outstanding client experience.
• Ability to build and maintain positive relationships with clients, subcontractors, and internal teams.
• Professional in actions and appearance
• Effective interactions with owners, subcontractors, employees, and assistants

PREFERRED QUALIFICATIONS

• Experience working in commercial construction or a warranty-related role.
• Knowledge of commercial building systems and construction terminology.
• Familiarity with subcontractor coordination and service scheduling.
• High School Diploma

ABOUT THE KORTE COMPANY

The Korte Company was founded in 1958 on the belief that professionalism, quality and value added services are fundamental to a successful company.  More than sixty years later, that philosophy has earned Korte the reputation for delivering high quality, responsive services to our clients nationwide.  Korte pursues large construction projects from offices in St. Louis, MO, Highland, IL, and Las Vegas, NV.

This position is eligible for our competitive pay and benefits package including annual discretionary bonus subject to company and individual performance. Additional comprehensive benefits include medical, dental, vision, FSA/HRA, life, disability, 401(k), parental leave, phone allowance, vacation, sick time and company paid holidays. Role and compensation decisions are dependent on a variety of factors including education, qualifications, experience, skills, training, certifications, location, etc. Only fully qualified candidates should apply. No phone calls, direct mailings or drop-in inquiries allowed. The Korte Company is an Equal Opportunity Employer.