Logistics & Service Manager

United States·GrapevineFull Timemid

Other

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Quick Summary

Key Responsibilities

Operations Management: Oversee daily operations to achieve departmental goals, adhere to budgets, and meet business

Requirements Summary

Manage and support staff performance, including hiring, training, coaching, and disciplinary actions, ensuring compliance with HR policies. Oversee Order Fillers, Drivers, and Transportation Managers,

Technical Tools

Other

Responsibilities

~2 min read

→Operations Management: Oversee daily operations to achieve departmental goals, adhere to budgets, and meet business requirements. Develop and maintain efficient schedules and workflows to manage labor costs, control overtime, and meet KPIs.
→Employee Supervision: Manage and support staff performance, including hiring, training, coaching, and disciplinary actions, ensuring compliance with HR policies. Oversee Order Fillers, Drivers, and Transportation Managers, including scheduling and managing vacations/PTO.
→Compliance and Safety: Ensure adherence to safety standards, established procedures, and DOT regulations, prioritizing accident prevention. Manage and monitor inventory, equipment, and vehicles, coordinating maintenance and repairs with service vendors as necessary.
→Logistics Coordination: Coordinate delivery drivers to ensure timely and accurate shipments, optimize routes, and meet customer and plant requirements. Handle order management, including scheduling, loading/unloading, and addressing product changes.
→Customer Service: Provide exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues. Coordinate with plant management to address customer needs and ensure satisfaction.
→Communication and Documentation: Communicate effectively with production and service teams to address operational issues. Maintain accurate records, including logs, trip sheets, production forecasts, and delivery receipts, ensuring precise invoicing and information flow.
→Incident and Issue Management: Handle incident reporting for safety, productivity, and quality concerns. Document and report issues to management and coordinate corrective actions.
→General Support: Organize, plan, and prioritize tasks to meet deadlines and business goals. Manage emails and use critical thinking to improve delivery processes and resolve issues. Perform additional duties as required to support overall business objectives.