Chief Program Officer - Tulsa Day Center (Tulsa, OK)

• Provide strategic and operational oversight of assigned programs and services, ensuring alignment with Tulsa Day Center's mission and organizational priorities.
• Lead program development, implementation, evaluation, and continuous improvement efforts to strengthen service delivery and organizational impact.
• Establish program goals, performance metrics, and accountability standards to measure success and guide decision-making.
• Identify service gaps, operational challenges, and opportunities for program expansion or improvement.
• Partner with the CEO and leadership team to advance organizational priorities and strengthen program effectiveness.

• Oversee the day-to-day operations of Tulsa Day Center, ensuring services are delivered effectively and responsively in a dynamic environment.
• Oversee the delivery of high-quality programs and services that respond to the needs of individuals experiencing homelessness.
• Monitor program effectiveness, client outcomes, service quality, and organizational impact.
• Promote person-centered, trauma-informed, and culturally responsive approaches across all assigned programs and services.
• Strengthen coordination among internal departments and external service providers to support effective and integrated service delivery.
• Identify and address operational challenges to improve program efficiency and effectiveness.

• Supervise, mentor, and develop program directors, managers, and other designated staff.
• Provide leadership and guidance to program teams, establishing clear expectations, performance standards, and accountability.
• Support staff development and continuous improvement to strengthen program performance and service quality.

• Oversee program budgets, resource allocation, and financial performance in collaboration with finance leadership.
• Monitor program resources to support effective service delivery and responsible financial management.
• Ensure compliance with grant requirements, government contracts, applicable regulations, and organizational policies.

• Represent Tulsa Day Center in community partnerships and cross-sector collaboration, including engagement with municipal leaders, the Mayor's Office, housing providers, healthcare and behavioral health organizations, and other social service partners.
• Strengthen collaboration with external service providers to improve coordination and responsiveness to client needs.
• Identify opportunities for partnerships that address service gaps and support program improvement.

• Monitor and evaluate program performance, service quality, and client outcomes to assess effectiveness and identify opportunities for improvement.
• Use program data and performance metrics to inform strategic recommendations and continuous improvement efforts.
• Provide regular program updates, performance reports, and strategic recommendations to the CEO and, as appropriate, the Board of Directors.

• Bachelor's degree in social work, human services, public administration, business, or a related field; master’s degree preferred.
• Hold an active license as an LCSW, LADC, or LPC, preferred.
• Minimum of five years of management experience, preferably in nonprofit or human services leadership, including experience overseeing multiple programs and teams.
• Strong understanding of homelessness, housing instability, crisis response, and community-based services.
• Experience overseeing or coordinating facilities, technology, administrative systems, and other operational functions to support client services.
• Demonstrated ability to lead program development, strategic planning, staff management, and continuous improvement initiatives.
• Experience with program budgets, grant management, funding compliance, and performance measurement.
• Proven ability to build community partnerships and collaborate effectively with diverse stakeholders.

This is a management position