Korean Customer Support Agent - Gaming

• How about working for a gaming company that is constantly evolving?
• Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

That’s perfect! We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

• You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
• You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
• Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

• You have excellent Korean language skills, especially in writing. You can communicate fluently and confidently in Korean at a C1-C2 level.
• You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
• You are familiar with either MS Office or Google Suite apps and can use them effectively.
• You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.

• You have some previous experience in Customer Service, but it’s not a 'must’, as we provide a full training.
• You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not crucial.

1. Interview via Google Meet with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Operations Manager.
2. Online language assessment (Korean and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox

Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

• Interest in video game
• Excellent linguistic skills in Korean
• Business level of linguistic skills in English

Shift Schedule of the below hours.

• 09:00 - 18:00 KST (Korea Standard Time) 8 hours of work + 1 hour of break
• 17:00 - 02:00 KST (Korea Standard Time) 8 hours of work + 1 hour of break
• 01:00 - 10:00 KST (Korea Standard Time) 8 hours of work + 1 hour of break

Shift schedule of 5 days a week.

• 6-Month contract

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice/ .