Payments Processor (Operations)

• Process transactions (e.g., payments, reconciliations, data updates) in line with procedures and deadlines.
• Review and validate information from internal and external parties to ensure accuracy and completeness.
• Monitor and manage work queues, inboxes, and intake channels to meet SLA commitments.
• Follow established procedures and controls to ensure consistent and reliable processing

• Investigate transaction issues, discrepancies, and exceptions, ensuring timely resolution.
• Resolve queries through internal systems or communication channels, escalating when necessary.
• Perform regular checks to ensure accuracy and identify any processing gaps.
• Identify opportunities to improve processes and reduce inefficiencies.
• Support implementation of process updates and improvements.

• Collaborate with internal teams to ensure smooth workflow and issue resolution.
• Liaise with stakeholders and partners to support transaction processing and investigations.
• Communicate clearly and professionally in written and verbal formats.
• Provide updates on progress, issues, and risks where required.

• Build knowledge of operational processes, systems, and tools.
• Adapt to new processes, systems, and business requirements.
• Participate in training and development activities.

• Operational & Technical: Process understanding, attention to detail, accuracy.
• Problem Solving: Analytical thinking and issue resolution.
• Communication: Clear written and verbal skills, teamwork.
• Personal Effectiveness: Organization, adaptability, ability to work in a fast-paced environment.

• Bachelor’s degree in business, Finance, Economics, or related field preferred.
• Experience in operations, processing, or shared services is an advantage.
• Knowledge of currency requirements, payment formatting and banking payment networks such as SWIFT, local clearing systems is considered a strong advantage.
• Bank account and customer account balance reconciliation experience is preferred.
• Knowledge of compliance operations or related fields with the experience in payments, screenings, sanctions, or AML preferred.
• Ability to learn quickly and work in a fast-paced, high-volume environment.
• Fluent spoken and written English.

• Proficiency in MS Office (Excel, Word, Outlook).
• Familiarity with operational and case management systems is an advantage.
• Success Indicators
• Accurate and timely processing of tasks.
• Achievement of SLAs and quality standards.
• Effective resolution of issues and queries.
• Positive collaboration with stakeholders.
• Continuous improvement in performance and efficiency.
  
  

Convera is the largest non-bank B2B cross-border payments company in the world. With decades of expertise and innovative payment solutions, we help organizations move money smarter and more efficiently across the globe.

We’re proud to support a diverse range of customers—from small businesses to global institutions—and we’re equally committed to building a workplace that values inclusion, collaboration, and growth.

If you’re ready to build a rewarding career helping students succeed while delivering exceptional support, we’d love to hear from you.

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