Quick Summary
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Responsibilities
~3 min read- →Provides support to Casino Hosts and Senior Hosts
- →Assists Credit Department with credit applications and marker payments
- →Authorizes complimentaries outside of standard guidelines
- →Responsible for updating standard operating procedures with new or existing changes
- →Attends Development and Training classes provided to further develop knowledge in management skills
- →Attends monthly Player Development Executive Meeting
- →Responsible for training and development of new Senior Hosts and Casino Hosts to include guest service standards and standard operating procedures for account-related transactions
- →Provides feedback and mentors newer team members
- →Assists Player Development management with special assignments
- →Assists Senior Hosts and Casino Hosts in problem-solving and decision-making
- →Assists in planning, organizing and filling VIP Events
- →Participates in the execution of VIP Events to ensure guest service standards are met
- →Attends off-site events with goal of developing and enhancing relationships with VIP guests
- →Maintains relationships with Hosted Players assigned
- →Processes and determines monthly incentives for high value guests
- →Meets and greets guests on the casino floor, providing excellent guest service
- →Establishes and maintains relationships with high value players to generate revenue
- →Provides solutions to guest issues, concerns, and complaints
- →Efficiently responds to high value guest requests and follows up in a timely matter
- →Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage
- →Provides complimentaries to venues on property based on standard guidelines established by department
- →Authorizes complimentaries outside of standard guidelines, based on guest’s level of play
- →Provides accommodations to partner hotels and coordinates transportation requests
- →Provides and updates current contact information
- →Upsells current in house promotions to qualifying guests
- →Identifies qualifying guests and authorizes the promotion to higher tier status
- →Analyzes and re-evaluates mailer offers based on specified criteria to meet guest’s satisfaction
- →Conducts weekly telemarketing to inactive guests to drive revenue
- →Achieves daily contact quotas provided by Player Development management
- →Attends weekly team meetingsOther duties assigned
- →High school diploma or GED required. Bachelors’ Degree in Marketing or gaming-related field strongly preferred. Minimum four years’ experience in sales, customer service, casino host or marketing role.
- →Excellent communication and organization skills required.
- →Must be a self-starter, motivated, professional, versatile and responsible.
- →Must be able to work any shift, including nights, weekends and holidays.
- →Must be proficient in Microsoft Office applications including, Outlook, Word and Excel.
- →Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner.
- →Must be able to operate mobile applications.
- →Must be at least 21 years of age.
Location & Eligibility
Where is the job
Placerville, United States
On-site at the office
Who can apply
US
About this job
- Who can apply
- United States
- Posted
- Today
Listing Details
- Posted
- October 30, 2026
- First seen
- October 30, 2026
- Last seen
- October 30, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 56%
- Scored at
- October 30, 2026
Signal breakdown
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External application
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