End User Computing Spec I

United States·Gainesvillemid

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Quick Summary

Requirements Summary

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

Technical Tools

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Classification Title:	End User Computing Spec I
Classification Minimum Requirements:	Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
Job Description:	Helpdesk Role -Monitor helpdesk for incoming tickets and proactively communicate with customers. -Answer incoming help desk calls and create service tickets as needed. -Serve as a technical resource for end-users, assisting with basic to moderately complex issues. -Create and maintain DCP IT documentation used to track projects, issues, and document processes. Computer and Peripheral Support -Install new or existing computers and peripheral equipment for customers. -Isolate hardware issues and replace basic parts on computers, peripherals, and other systems. -Communicate with 3rd party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed. -Assist DCP departments with IT equipment relocation. Operating Systems and Software Support -Install, configure, and troubleshoot Windows and Mac operating systems. -Install, troubleshoot, and resolve issues with various software. -Communicate with 3rd party vendors to troubleshoot as needed. Enterprise Management Tools -Use Active Directory to troubleshoot basic issues with user, computer, and group objects. -Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices. -Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects. Other Duties as Assigned -Perform college-wide equipment inventory as directed by the IT Supervisor. -Provide IT-related reports to the IT Supervisor as needed. -Develop basic user guides for common tasks. -Other duties assigned by the IT Supervisor or college leadership.
Expected Salary:	$20.59 - $23.95/hour
Required Qualifications:	Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
Preferred:	-CompTIA A+, or equivalent certification. -Knowledge of computer concepts, terminology, and analytical techniques of troubleshooting IT-related issues. -Experience with any of the following: Active Directory, SCCM, JAMF, Microsoft Entra, Microsoft Intune. -Experience with Windows and Mac operating systems in an enterprise environment. -Demonstrated excellence in customer service, both in-person and over the phone. -Ability to effectively create and maintain documentation.
Special Instructions to Applicants:	In order to be considered, you must upload your cover letter and resume. Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:	No

Advertised: 30 Oct 2026 Eastern Daylight Time
Applications close: 13 Nov 2026 Eastern Standard Time

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Location & Eligibility

Where is the job

Gainesville, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $42,827–$49,816 a year; 32% below the $68,076 median for Other jobs on Jobera (131,167 salaries).
Who can apply: United States
Posted: Today
Employer: has 791 open jobs on Jobera in 4 countries.