Systems Engineering Senior Associate

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Systems Engineer is responsible for administering and managing the Finance systems & applications that support our mission critical business processes. Systems Engineer will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes.

Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.

Salesforce Platform Administration

• →Own day-to-day administration, configuration, and optimization of Salesforce.
• →Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.
• →Maintain data quality, integrity, and overall platform health.
• →Manage Salesforce releases, upgrades, and new platform capabilities.

AI Automation & Workflow

• →Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
• →Identify opportunities to automate manual business processes and improve operational efficiency.
• →Monitor existing automations and troubleshoot failures or performance issues.

Data Management & Integration

• →Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
• →Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
• →Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.

Reporting & Analytics

• →Develop and maintain reports, dashboards, KPIs, and management reporting.
• →Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.

Security & Governance

• →Own Salesforce security and access-control models.
• →Establish governance standards for configuration, development, deployment, and change management.
• →Ensure solutions comply with enterprise security, audit, and data-governance requirements.

Production Support & Troubleshooting

• →Provide Level 2/3 support for Salesforce issues.
• →Analyze and resolve complex configuration, automation, data, security, and integration issues.
• →Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.

Release & Change Management

• →Manage end-to-end lifecycle for configuration management, from requirements through testing and deployment
• →Manage sandbox environments, testing, UAT, deployments, and production releases.
• →Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
• →Maintain appropriate documentation for configurations and business processes.

• 4+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.
• Expert knowledge of Salesforce and/or other platform native functionality including Agentforce
• Expert knowledge of Force.com platform best practices
• Good to have Salesforce Development (Apex and Lightning Web Components skills)
• Demonstrates a willingness to experiment with new ideas, tools and practices
• Proficiency in verbal and written communication

Certifications Required:

• Salesforce Advanced Administrator, Salesforce Platform App Builder, Salesforce Certified Agentforce Specialist

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.