L4 IT Support Engineer

OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more!

OEC Group is a global logistics organization founded in 1981, supporting customers through international transportation and supply chain solutions across a worldwide office network. [cdnwww.oecgroup.com]

From ocean and air freight to customs brokerage and warehousing, technology plays an essential role in keeping our teams connected and our operations moving. [oecgroup.com], [oecgroup.com]

That's where you come in. 

As an End User Support Specialist, you'll be one of the first points of contact when employees need technical assistance.

Your day-to-day will include:

• →Troubleshooting Windows, hardware, software, printers, mobile devices, and peripherals.
• → Supporting Microsoft 365, including Outlook, Teams, OneDrive, and Office applications.
• → Resolving connectivity, VPN, account-access, and basic network issues.
• →Managing incidents and service requests through our IT Service Management platform from investigation through resolution.
• →Diagnosing technical issues and identifying effective solutions based on user and business impact.
• →Collaborating with Infrastructure, Network, Security, Application, and other IT teams on complex issues.
• →Supporting employee onboarding and offboarding, including device setup, software installation, equipment deployment, and access activities.
• →Installing, configuring, maintaining, and replacing computers and other workplace technology.
• →Maintaining accurate IT asset and inventory information.
• →Creating SOPs, troubleshooting guides, knowledge articles, and user documentation.
• →Participating in IT projects, hardware rollouts, software deployments, office moves, and technology refreshes.
• →Identifying recurring issues and opportunities to improve the end-user experience.

You may be a great fit if you have:

• Strong working knowledge of Windows desktop environments and end-user hardware.
• Hands-on troubleshooting experience with computers, peripherals, printers, software, mobile devices, and connectivity issues.
• Working knowledge of Microsoft 365.
• Experience working with an ITSM or ticketing system.
• Basic knowledge of user accounts, authentication, networking, endpoint security, and software installation.
• Strong troubleshooting and problem-solving skills.
• Clear technical documentation skills.
• The ability to prioritize multiple incidents and service requests.
• A strong customer-service mindset and the ability to explain technical concepts to non-technical users.
• Strong professional communication skills in English and Spanish.

• Active Directory or Microsoft Entra ID
• Microsoft Intune
• VPN and remote-support technologies
• Endpoint provisioning and device management
• IT asset or inventory management
• ITSM concepts such as Incidents, Service Requests, SLAs, Configuration Items, categorization, and escalation
• Technical documentation, SOPs, or knowledge-base development

If you enjoy solving problems, helping people, and being the person colleagues can count on when technology isn't cooperating, we'd love to hear from you.

Join an international organization where you'll support real business operations while continuing to develop your technical skills.