7d ago

Customer Support Agent - English (CL13)

mid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

The main responsibility of this role is to provide customer support through chat, email, and phone. The main responsibility of this role is to provide customer support through chat, email,

Technical Tools

Customer SupportCustomer Service Representative

Responsibilities

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Requirements

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

What We Offer

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Language(s) Required: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

English: fluent - C1

Basic Qualifications:

High School Diploma or GED
Minimum of 1 year of experience with customer support/product technical support
Active user of social media services
Customer service experience

Preferred Qualifications:

Minimum of +1 years experience in delivery operations
Bachelor’s Degree
Online advertising experience

Professional Skills

Excellent oral and written communication skills required
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
Aptitude to support complex products
Ability to overcome a product learning curve
Ability to think critically and problem solve
Ability to work in teams

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities