Supervisor, Shift-Starbucks

The successful candidate’s responsibilities will include, but not be limited to:

• Minimum of six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees preferred
• Six (6) months of experience in a customer-facing role that required continuous interaction with customers and fulfilling their requests is preferred.

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Simon Property Group Licensed Starbucks Stores.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team. 
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.  
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Prepare and coach the preparation of food and beverages to standard recipes or customized recipes for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

• Ability to delegate tasks to other employees and/or coordinating the tasks of two (2) or more employees
• Communicates professionally with team members and customers
• Effectively escalates concerns to the appropriate leaders when needed.
• Able to plan tasks efficiently for team members, utilize task lists or organizational tools to maintain workflow, and balance multiple responsibilities with minimal oversight.
• Able to address policy violations promptly, communicate concerns appropriately, and seek guidance from leadership when needed.
• Demonstrates the ability to strategically flex team members into different areas of the business as needed, including coordinating and supporting additional training to ensure they are set up for success.

• Ability to lift and carry up to 25–30 pounds, such as boxes of supplies, etc.
• Must be able to stand for 90% or more of a scheduled shift
• Requires frequent bending, reaching, twisting, and kneeling as part of daily duties
• Role involves repetitive hand and arm movements
• Ability to safely handle hot liquids, steam, and equipment throughout the shift.
• Manual hand dexterity for operating small tools, POS systems, and drink assembly.
• Ability to work in a fast‑paced environment that may involve noise, heat, and close proximity to others.
• Occasional pushing or pulling of carts, containers, or equipment.

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• Comply with dress code established by Starbucks