Service Support Coordinator

• Make a difference at one of Australia’s leading health care providers
• Generous salary packaging benefits, ongoing professional development and supportive team environment
• Flexibility in location and opportunity to work from home

The Service Support Coordinator (Service Support) co-ordinates all after-hour and over flow inbound enquiries for National Calvary Community Care (CCC) Service Centres. Primarily, the role delivers a high level of customer service, giving employees, clients and their families a prompt, positive, respectful and well-informed experience.

The Service Support Coordinator will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business.

• Operational experience in a contact centre environment
• Familiarity of Community Care
• A problem-solving style with the ability to troubleshoot and be solutions focused
• Strong familiarity and understanding of telephone systems
• A friendly, engaging and inclusive phone and email manner
• Strong digital literacy and data entry skills and proficiency in using telephony software, and database programs (Salesforce)
• Excellent written communication skills
• A desire to join a team committed to the care of others in a mission-based organisation

Please note the following:

• Only applicants with a valid right to work in Australia will be considered.
• Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.

Advertised: 02 Nov 2026 AUS Eastern Daylight Time
Applications close: 16 Nov 2026 AUS Eastern Daylight Time

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