(English C1) Customer Support Consultant, music industry (short-term, remote)

South Africa·Cape TownRemoteContractmid

Other

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Deliver outstanding Level-1 support via email and social media with live chat coming in the future; Handle e-commerce order inquiries, including order status,

Requirements Summary

Excellent English skills (C1 for both spoken and written); At least 6 months of customer service experience in a fast-paced environment; Familiarity with the guitar business or the music industry (e.

Technical Tools

Other

Responsibilities

~1 min read

→Deliver outstanding Level-1 support via email and social media with live chat coming in the future;
→Handle e-commerce order inquiries, including order status, changes and general questions;
→Respond to tracking number requests and help resolve delivery issues;
→Process returns and guide customers through the return process;
→Troubleshoot basic product and technical questions, explaining them clearly to non-technical customers;
→Respond to customer inquiries in line with service level agreements and established procedures;
→Use the FAQs and internal knowledge base to provide fast, accurate answers;
→Escalate complex or high-priority issues to the appropriate internal team when needed.

Requirements

~1 min read

Excellent English skills (C1 for both spoken and written);
At least 6 months of customer service experience in a fast-paced environment;
Familiarity with the guitar business or the music industry (e.g., playing an instrument, or experience in music retail or with musical instrument brands);
Strong problem-solving and troubleshooting skills, with close attention to detail;
The ability to multitask and prioritize effectively;
Familiarity with CRM systems and basic technical support;
The ability to communicate clearly, professionally and empathetically with customers;
Strong interpersonal skills and a team-player attitude;
A personal laptop or computer (Windows 11 licensed, MacOS Sequoia or newer, or Linux; at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload), plus a backup power/internet solution for at least 4 hours.